Jobs at Wind Creek Chicago Southland

• All Career Opportunities (Operations)

  Wind Creek Chicago Southland will be an entertainment enthusiast’s dream destination—providing Guests with world-class gaming experiences, an onsite hotel, dining, bars, an event facility, and more. With so much to do on property, there’s a wide array of departments to choose from.

  Please click on the Job Title and on the Apply Button to submit your application:

• Surveillance Technician (Security)

  The Surveillance Technician is responsible for the installation of all upgrades, service packs, security and overall operational maintenance needs of all network servers, switches routers and related paraphernalia. Must be available to respond and help resolve all related issues (24/7). If unable to resolve via phone, or VPN, on-site presence is mandatory. It is also the responsibility of the technician to maintain and ensure that all surveillance equipment is in working order.

• Executive Administrative Assistant (Administrative)

  The Executive Administrative Assistant to the General Manager acts as liaison between the general public, Wind Creek Hospitality, and the team members. This person will provide assistance to the General Manager through administrative coordination and clerical support to effectively discharge the responsibilities required by this position.

• Warehouse Supervisor (Operations)

  The Warehouse Supervisor will be responsible for the accurate recording of items/product received for the property and deliver to the appropriate department.  The Warehouse Supervisor shall be responsible for the timely deliveries to/from the warehouse.  The Warehouse Supervisor will supervise the inventory counts as needed and keep the warehouse clean and orderly.  The Warehouse Supervisor shall act as the receiving/warehouse agent on behalf of Wind Creek Hospitality in accordance with the Internal Controls, Tribal policies and procedures, and Tribal Gaming Regulations. 

• Communications Specialist (Guest Services)

  Wind Creek Hospitality’s Communications Specialist will serve as the voice and content strategist for all existing and emerging social media platforms including Facebook, Instagram, Twitter, and TikTok. Additionally, the Communications Specialist will be responsible for providing overall support to the Corporate Communications Department—assisting with writing, proofing and project management for Wind Creek Hospitality initiatives. This position will report directly to Wind Creek Hospitality’s Corporate Communications Director. 

• Slot Performance Manager (Slots/Electronic Games)

  Job Overview The Slot Performance Manager will directly oversee the machine maintenance and performance operation. The Manager will also supervise all machine repair personnel, ensuring all activities and job duties are performed according to company, departmental, and applicable laws, procedures and goals. The Slot Performance Manager will have responsibility that encompasses customer service, team relations and profitability. Purpose Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all. Duties And Responsibilities Manages the preparation of staffing schedules for Game Performance personnel that will assure guest service needs and labor budgets are met Manages and aides in troubleshooting and repair of gaming machines and gaming related equipment Has primary responsibility to ensure that all gaming software on games and gaming servers is current and approved for the casino. Has primary responsibility to ensure that the gaming machines and gaming servers are not operating with revoked or superseded software Plans and executes the removal, moves, installations and/or upgrades gaming machines and gaming related equipment as needed Keeps an on-hand inventory of parts and tools necessary for the efficient repair and gaming machines at all times Ensures that inventory tracking of regulatory significant parts is accurate and current Monitors and tracks gaming machine malfunctions and outages, the cause of the problems and the parts involved to repair gaming machines and gaming related equipment Schedules, tracks and records testing for card reader accuracy, touch screen calibration accuracy and point accumulation totals to provide Wind Creek guests with a smooth gaming experience Interprets the analytics available through the Game Science team to improve gaming service scores, game device uptime, revenues and to improve profit levels by optimizing the use of lease games most efficiently Ensures that the number of games out of service is less than 10 games per day, excluding games scheduled for upgrades, moves, or removals Ensures daily machine variance reports (specifically, the High Net Loss Report) are reviewed, causes investigated, issues corrected and documented and its explanations are documented Reviews daily and monthly systems & financial reports and investigates unusual game statistical fluctuations including unusual actual versus theoretical variations in coin in, win percentages, and drop; Provides written reports to management that explains the fluctuation Maintains excellent relationships with vendors and remains informed of game and related product performance Develops, manages and administers gaming technical training on bill acceptors, monitors, card readers and other machine components Ensures Game Technology Administrator adheres to proper naming conventions when making additions or modifications to slot databases describing gaming machine attributes Ensures compliance with all applicable laws, policies, and procedures regulating gaming principals including federal, and applicable state law requirements, MICS, Illinois Gaming Board, Technical Standards, policies and procedures as warranted Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program Other duties & responsibilities as assigned Job Requirements:(please ensure you meet the listed requirements prior to applying) High School diploma or GED required Bachelors Degree in Related Field AND two (2) years Slots Supervisory experience required OR Four (4) years experience in a Slot Management position required OR Three (3) years experience in a Slot Supervisory position with Wind Creek Hospitality required Five (5) years of experience working with a minimum of 1,000 electronic gaming devices involving technical repairs, machine analysis and slot performance required, Experience with class II, III devices or equivalent electronic device designation is preferred One (1) year of experience in optimizing floor layouts and game mix required One (1) year of experience interacting with outside vendors involving game conversions, new products, upgrades and project scheduling required Demonstrated experience and knowledge with electronic and mechanical troubleshooting methods and techniques required Demonstrated employee management skills in all aspects of Class II, III or equivalent electronic device designation, gaming performance operations with proven ability to develop and inspire the capabilities of employees required Demonstrated high level of maturity with leadership qualities and employee supervision capabilities. Proven ability to communicate effectively both verbally and in writing Willing and able to travel and participate in training as recommended or required Able to lift and/or move up to 100 pounds with support Willing and able to work odd and irregular hours including holidays, promotions and weekends Must have and maintain valid state-issued operator drivers license Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position. Willing and able to work in a smoke/secondary smoke environment Online applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees, please submit your Internal Job Posting Form to your propertys Human Resources office. #LI-LB1

• Slot Technology Administrator (Slots/Electronic Games)

  The Slot Technology Administrator is responsible with ensuring all game technology is maintained accurately and timely and to support any game implementation projects requiring changes to the casino floor or changes to systems that monitor and control our gaming devices and related gaming equipment.  The Slot Technology Administrator will also assist and interact with other external departments that are directly/indirectly involved with the daily operation of slot technology as needed.

• Security Shift Manager (Security)

  The Security Shift Manager will oversee and guide the Security Officers to increase guest satisfaction and ensure internal controls and safety measures are effectively enforced. The Security Shift Manager will function as a liaison with federal, state, and local law enforcement, as well as first responders as needed. The Security Shift Manager will be an integral part of providing a secure environment for all guests and team members.

• Network Administrator (Technology/IT)

  Job Requirements: (please ensure you meet the listed requirements prior to applying)

• Systems Support Specialist (Technology/IT)

  The Systems Support Specialist will be a part of the WCHs property IT Operations systems. The role of the Systems Support Specialist is to install, configure and maintain IT systems. The Systems Support Specialist will test and evaluate the IT systems to eliminate problems and recommend upgrades/changes and assess the current and future IT needs of WCH property IT Operations. The Systems Support Specialist will be familiar with standard IT concepts, practices and procedures within the scope of this job is expected. This job description is not an all-inclusive list of the duties and responsibilities of this position.

• Business Analyst (Property Management Systems) (Technology/IT)

  The Business Analyst of Management Systems will work as a self-starter who is capable of identifying system needs through integration with end users, create project plans based upon requirements and timelines which they have gathered, able to lead small projects from end to end, play a key role as the power user communicating between end users and strong technical developers, and is able to work across multiple initiatives simultaneously. Additionally, this individual will work extensively with field users to know and understand their business needs and anticipate technology solutions to assist in delivering sound systems solutions.

• Facilities Operations Manager (Engineering/Maintenance)

  The Facilities Operations Manager will work closely with the Director of Facilities to ensure the aesthetics of the property are exceptional at all times, that we have continuity in operations, that we provide an overall safe environment for Guests and Team Members, that we implement safe work practices in the department, and that we maintain groundskeeping. This position assists others within the Facilities department with the implementation and adherence to our Purpose and Value System.

• Surveillance Systems Technician Supervisor (Security)

  The Surveillance Supervisor is responsible for overseeing, administratively directing, coordinating, monitoring and implementing all activities within the Surveillance Department. Ensures all rules are upheld on assigned shift.

• Training & Development Specialist (Human Resources)

  Under general direction from the Training Director and/or Supervisor, identifies, schedules, and coordinates brand-training programs. Facilitates New Hire Orientation bi-weekly or as needed. Facilitates brand training programs that drive brand strategy and recognition for the business. Develop new curriculum and edits existing brand training programs such as training workbooks, demonstration models, multimedia visual aids, refresher training, etc. Meets with department managers and staff to discuss ways to create brand awareness and promote and integrate brand customer service into the employee culture. Works with Training Supervisor to track, measure, and monitor the completion and effectiveness of development and training programs to ensure alignment with business and tribal development strategies.

• Benefits Specialist (Human Resources)

  The Benefits Specialist will answer incoming calls and communicate with employees regarding benefits, status of claims and policies. This individual will prepare and submit benefit billing monthly, enroll new employees for benefits after 90 days and maintain a comprehensive benefits file on all employees. This individual will report to and work closely with the Manager of Compensation and Benefits. Perform complex administrative duties following established procedures in group life, health, dental, 401K, and records maintenance.

• HR Coordinator (Human Resources)

  The Human Resource Coordinator will perform administrative tasks and services to support the effective and efficient operations of the HR Department. The HR Coordinator will assist applicants and current employees in all areas of HR. The primary responsibilities include but are not limited to providing a friendly and welcoming demeanor, providingclerical support, maintaining HR records, keeping HR inventory stocked, and assisting in employee functions.

• Talent Acquisition Specialist (Human Resources)

  The Talent Acquisition Specialist is an administrative position within the Human Resources department. The additional focus of this position is to support the propertys full-cycle recruitment efforts. The Talent Acquisition Specialist job entails providing comprehensive administrative support to the day-to-day operations of human resources focusing on talent acquisition. The position will ensure all data entered into the Great Plains system is compliant with all relevant regulatory requirements and corporate HRIS standards and processes while maintaining accuracy and completeness to execute new hires, rehires, reinstatements, terminations, status changes, or pay rate transactions, before final processing by payroll.

• Financial Controller (Finance/Accounting)

  Job Overview The Financial Controller oversees and directs all functions pertaining to General Ledger and Accounts Payable functions. This individual ensures that all Financial Reporting related are in conformance with company policies and procedures, regulatory requirements and generally accepted accounting principles. The Controller participates in the advancement of company objectives as a member of the management team working in conjunction and cooperation with the accounting staff, other company personnel and outside professionals with direct or shared responsibility for day-to-day activities of the accounting department, which may include financial accounting and reporting, revenue audit, budgeting, cash management.

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