Where Job Seekers Connect with
Gaming-Hospitality/Technology Employers

Click Link Below to Log In:
For Employers
For Job Seekers
Click Link Below to Log In:
For Employers
For Job Seekers

Search 2,836 Casino Job Openings

Representative / Call Center Lead Agent

Save this job

Description

Primary Responsibilities
  • Assumes role of Reservation Sales Agent
  • Monitors the number of calls in que to minimize the number of abandoned calls
  • May assist with scheduling and coordinating break schedule for Agents
  • Observes Agent performance providing timely & effective feedback
  • Displays fair treatment with respect to agent feedback and produce documentation as necessary
  • Mentors Agents assisting in their professional development and growth
  • Adheres to department, property policies and procedures
  • Processes credit card authorization forms
  • Assists with training new agents when needed
  • Accepts and services all incoming inquiries related to room reservations and other ancillary outlets in the resort.
  • Delivers a customized reservation and customer service experience to those inquiring to book, modify or cancel lodging and activity reservations.
  • Provide detailed information of resort rooms, activities, amenities and rate packages
  • Effective handling of multiple hotels content and related systems including PMSs and CRSs
  • Monitors all internet channels when manager or supervisor are not present
  • Checks 3rd party Confirms and charges when needed
  • Provides support to Reservation/PBX staff in the guest problem resolution process
  • Responsible for communicating in a professional manner and on a continual basis, both verbally and in writing, with subordinates as well as the Manager and Director of Contact Center
Must Have Personal Qualifications
  • The desired candidate will have a high school diploma, GED or equivalent experience required
  • Must present an overall professional experience and lead by example
  • Enjoys presentation of products, services, and a general interest in destination travel
  • Previous customer service experience preferred
  • Superior customer service mentality and strong attention to detail
  • Ability to thrive on continuous progress in a high volume, fast pace, sales focused environment
  • Ability to multi-task
  • Ability to work well with others, in a manner that shows sensitivity, tact, and professionalism
  • Excellent communication skills in English (verbal and written) required
  • Must have a flexible work schedule with the ability to work evenings, weekends and holidays as scheduled
  • Ability to follow and implement instructions
  • Strong listening and Problem-Solving skills
  • Proficiency in typing
  • Conveys information, both written and verbal, that is clear, precise, and understood by others

Thrives in a competitive environment that celebrates individual and team successes

Save this job
share this job:
Bally’s Dover

1131 North DuPont Highway

Dover, DE 19901

500 Room Hotel Casino
Managed By Bally’s Corporation

Bally’s Dover

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.

Current Job Openings

Print a jobs flyer