Summary

The Restaurant server ensures that all the guests are welcome in a timely, friendly, as well as professional manner and are expected to deliver truly a level of great service by creating a memorable experience for our guests.

Essential Duties And Responsibilities Include

• Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation).  Suggests items to guests based on expressed guest preference. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Effectively merchandise yourself and our resort as well as out products.
• Adherence to schedule and attendance at all service staffs meeting.
• Knowledge of and adherence to all uniforms requirements: to be professional in both appearance and manner at all times.
• Working knowledge of computer especially POS system: Be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product. When necessary be able to manually itemizes, totals, and presents check for payment to correct customers.
• Follow all cash handling and gaming guidelines.
• To ensure proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms.
• To ensure that all silverware, glassware, flatware are polished, stocked, and set to service standards.
• To ensure sufficient set ups for service station, including silverware, china, sugar creamers iced tea, coffee according to business levels.  Always be fully prepared for concerts nights and turns based on business needs.
• To be knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages.
• Deliver prepared food to the appropriate guest within three minutes of completed production of order.
• Returns to table within 2 minutes of order delivery to ascertain guest level of satisfaction.
• Monitor and resolves service issues for entire outlet according to service standards.
• Thank customers, invites them back, wishes them luck and makes it easy for them to get back in play.
• Assists bus help, as necessary, in bussing, cleaning and setting tables.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Provides personalized service and uses guests’ names and preferences.
• Recognizes Diamond Emerald players and ensures they receive the appropriate service.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.

This position is not limited to those duties listed in the job description.  Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

• Must be 21 years of age.
• High school diploma or GED equivalent.
• Minimum of 1 years of food server experience in a high volume, sophisticated or upscale
• Must read, write, understand and speak English fluently
• Excellent customer service/communication skills
• Must be physically mobile with reasonable accommodation
• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in an often crowded/noisy environment
• Must be able to maintain a neat, professional, well groomed appearance and uphold company appearance/dress standards
• Must be able to lift and carry up to 35 lbs. (Glass racks, coffee urns, bins of flatware, supplies to restock service stations)
• Must be able to lift trays with food (30 lbs.) above shoulder level
• Must be able to pull or push 50 lbs. (Tables and chairs as required to provide appropriate seating arrangements for customers)