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Game Performance Supervisor

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Job Overview

The Game Performance Supervisor must be knowledgeable in all aspects of machine operations and is responsible for the maintenance and repairing of the machines. The Game Performance Supervisor is responsible for providing supervision, training, technical direction and guidance to co-workers in installing, servicing, adjusting and repairing of all electronic bingo machines.


Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities
  •          Ensures that applicable operating policies and procedures are consistently followed,

    including Minimum Internal Control Standards (MICS and TICS) and financial internal controls related to game operation

  •          Observes machine vendors to ensure adherence to applicable policies and procedures
  •          Regularly communicates and coordinates with the Game Performance Manager on projects, personnel issues including scheduling, recognition and discipline, existing and emerging game technology, game and system outages
  •          Assist Game Department management with the safeguarding of gaming machines and other gaming technology including but not limited to maintaining game repair parts, inventory, and inventory logs
  •          Inspects machines and equipment daily, assists in coordinating movement of electronic bingo machines, requisitions of parts, supplies, forms and other required equipment for the efficient operation of the department
  •          Models and maintains positive working relationships with other key gaming related and service departments including by not limited to IT, Game Operations, Beverage Service, Housekeeping and Security
  •          Assist Gaming Department management in team accountability in the achievement of service time targets, scheduled project work, game and system uptime targets, and other benchmarks or targets that management deems applicable
  •          Provides exceptional customer service and maintains a professional work environment with supervisors and staff
    • Other duties & responsibilities as assigned

     Requirements: (please ensure you meet the listed requirements prior to applying)

    • Must be twenty-one (21) years of age or older
    • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
    • Associate’s Degree in Related field– required
      • OR Two (2) years’ Supervisory experience– required
      • OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department – required
      • OR Two (2) years’ experience in Game Performance– required
    • Three (3) or more years of recent and related gaming experience in a casino operation, preferably installing, servicing, adjusting and repairing electronic gaming machines as a technicianrequired
    • One (1) year experience providing supervision, training, technical direction and guidance to co-workers – required Job
    • Experience in performing “bench level” electronic work– preferred
    • Formal training in the repair and troubleshooting of a variety of mechanical and/or electronic equipment
    • Must possess excellent communication skills and ability to write routine correspondence; Demonstrated ability to communicate effectively both verbally and in writing
    • Willing and able to stay current on gaming related technology; Possess adequate computer skills and working knowledge of electronics
    • Must successfully pass job interview, including a guest service audition
    • Willing and able to walk for the duration of the shift
    • Willing and able to bend, stoop and kneel
    • Able to use hands and fingers to handle objects, tools, or controls; reach with hands and arms
    • Vision requirements include close vision, color vision, and depth perception.  Corrective lenses are ok in meeting these requirements
    • Able to lift and/or move up to 50 pounds
    • Willing and able to work odd and irregular hours including holidays, promotions and weekends
    • Must have and maintain valid state-issued operator driver’s license
    • Willing and able to travel and participate in training as recommended or required
    • Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
    • Willing and able to work in a smoke/secondary smoke environment


    On-line applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

    Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

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    Wind Creek Casino & Hotel Montgomery

    1801 Eddie L. Tullis Road

    Montgomery, AL 36117

    Hotel Casino
    Managed By Wind Creek Hospitality

    Wind Creek Casino & Hotel Montgomery

    Wind Creek Montgomery has a ‘Beale Street Memphis’ vibe, featuring the acclaimed entertainment of BB King’s Blues Club and his signature Itta Bena restaurant, an upscale dining experience with a southern twist. Its five-story, stylish hotel includes 123 luxury rooms and 11 suites, with a 65,000 square foot casino offering over 2,200 of the most popular electronic games.

    As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.

    Our Employee Perks and Benefits
    • Blue Cross Blue Shield medical plan*
    • Dental plan
    • VSP vision plan
    • 401(k) savings plan
    • Life and disability insurance
    • Paid time off
    • Employee dining rooms
    • Career training and planning
    • Quarterly incentive bonuses
    • Employee fitness centers with on-staff trainers*
         * Not available at every location