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Support Technician

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Position Summary

Under direct supervision of the IT Support Supervisor, provides user support, complex problem analysis and resolution, in-depth technical assistance, and training for hardware, software, network and telephone information systems. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Performs general problem solving and assistance on software applications, hardware systems, and telecommunication system
  • Problem solving and technical assistance duties are accomplished through the routine exercise of discretion and independent judgment within parameters established by IT management
  • Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems
  • Provides in-depth technical assistance and maintenance support to departmental end users
  • Documents projects; writes and maintains user instructions 
  • Maintains applicable records of all maintenance and repairs 
  • Maintains knowledge of current technological developments/trends in area of expertise
  • Maintains good communication with team members and maintains a positive and professional work environment
  • Contributes to a team effort and accomplishes related results as required
  • Performs other duties as required

    • Minimum Qualifications

    Education And Experience

    High school degree or GED required, three (3) years’ experience in hands on IT Support; or has satisfactorily completed the Desert Diamond Casino IT Intern Program. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Knowledge of relevant state-of-the-art technology, equipment, and/or systems
  • Knowledge of guest service standards and procedures
  • Knowledge of computer hardware and software and telecommunication systems
  • Knowledge of current developments and technological trends in computer hardware and software
  • Knowledge of available computing and/or network hardware and peripheral equipment 
  • Ability to perform preventive maintenance on computer hardware and software
  • Ability to communicate technical guidance and instruction to users on the use of Personal Computer (PC) and/or mainframe applications and systems
  • Ability to determine computer problems and to coordinate hardware and/or software solutions
  • Ability to communicate, read and write clearly in basic English
  • Ability to demonstrate outstanding guest service at all times
  • Records maintenance skills
  • Ability to foster a cooperative work environment
  • Ability to communicate effectively, both orally and in writing
  • Technical writing skills
  • A+ Certification preferred
  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit and stand; usehands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in an office and casino setting with exposure to a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required.    

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    Desert Diamond Casino West Valley

    9431 W. Northern Ave

    Glendale, AZ 85305

    Casino et Hôtel
    Géré par Desert Diamond Casinos & Entertainment

    Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

    We Offer Great Benefits!

    • Competitive Pay • Generous Paid Time Off (23 days for Hourly and 26 days for Salaried Positions) • Comprehensive and Low-Cost Medical, Dental, & Vision Plans • Employee Assistance Program • 401K Plan with a Match • Life, Short & Long Term Disability Insurance • Pet Insurance • Free Uniforms • Years of Service Recognition Rewards • Career Advancement Opportunities • Free and/or Discounted Meals in our Team Member Dining Room • Fun Work Environment • And other great benefits await!
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