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Soft Count Manager

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Take the next step in your casino career as EQC’s Soft Count Manager! Lead daily Soft Count Room operations, develop a strong team, and ensure every count is accurate, efficient & compliant. If you possess 3 yrs. of soft count experience and 2 yrs. as a Supervisor - Apply Today!

Join our team as a Soft Count Manager in a fun, fast-paced environment with room to grow! This position manages the daily operations of the Soft Count room and the staff.

Salary range is based on skills and experience. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.

MINIMUM REQUIREMENTS:

  • High School Diploma or GED required.
  • Three or more years soft count experience handling cash with two year of supervisory work experience required.
  • Ten-key experience required. Some college with emphasis in accounting or business management preferred.
  • Casino experience preferred. Must be able to tolerate a smoke-filled environment.
  • Additional education or related experience may substitute for the minimum requirements of the position.

ESSENTIAL JOB FUNCTIONS:

  • Oversees staff supervision, training, evaluation, interviewing, scheduling, hiring, termination, promoting, disciplining, and authorizing payroll adjustments to include but not limited to payroll action notices.
  • Develops, implements, and monitors department budget; approves purchases, supply orders, and expenditures.
  • Coordinates and oversees all Count Room employee activities to ensure compliance with casino policies and procedures such as recording of the Drop Boxes.
  • Evaluates, recommends and drafts changes to the Soft Count policies, procedures and internal controls to maximize efficiency of the count operation.
  • Working knowledge of Regulatory Compliance for department oversight and to suggest and implement changes as needed.
  • Coordinates with Security, Cage and Finance to ensure proper coordination of Soft Count tasks.
  • Help resolve Soft Count issues by assisting with count room operations as needed to ensure adequate staffing, trained personnel and observe procedures for compliance purposes.
  • Conducts research to effectively resolve Soft Count Room issues.
  • Ensures the Soft Count Room equipment is appropriately maintained.
  • May perform other job-related duties as assigned.

COMPETENCIES:

  • Knowledge of: soft count operations, procedures, regulations and processes.
  • Skills in: strong communication and organization; and use and operation of personal computer and related soft count equipment.
  • Ability to: supervise and provide direction to soft count staff; and resolve issues or concerns.

Additional Requirements:

  • Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

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Emerald Queen Casinos & Hotels - Puyallup Tribe of Indians

5700 Pacific Highway E

Fife, WA 98424

Casino et Hôtel

Full Paid Medical, Dental, Vision Benefits, 6% 401(k) match, Team Member Meals and more!

Emerald Queen Casinos & Hotels - Puyallup Tribe of Indians

The Emerald Queen Hotels & Casinos are located between Seattle and Olympia, Washington, right off I-5. The Casinos in Tacoma and Fife are owned by the Puyallup Tribe, who are known for "generous and welcoming behavior to all people.” They value their members and employees, to whom they attribute their continued success.

The Emerald Queen Hotel & Casino in Tacoma features traditional and contemporary Coast Salish artwork and architectural elements designed by Puyallup tribal members. It totals 310,000 square feet It's a $400 million project that opened in June 2020. Our facility boasts a Vegas-style It's a $400 million project that opened in June 2020. Our facility boasts a Vegas-style gaming floor, complete with over 2,100 slots more than 60 table games, as well as a 250 seat Sports bar.

Our luxurious Tacoma Hotel Tower features 200 rooms and suites with stunning views of Mount Rainier and the Puget Sound.

Guests relax in our fitness center and indoor pool, and dine in style at one of our amazing restaurants, including the Puyalapabs Cafe', Sportsbook Bar & Grill, Waterway Deli, Riverbank Express, and Slahal Steakhouse pairs a classic steakhouse cuisine with stunning views of the City, Commencement Bay, Mount Tahoma, and the Olympic Mountains, and offers an unparalleled dining experience. Our guests also enjoy fresh coffee at the Cedar Rose and Paddle Wheel, which features freshly baked pastries.

Our Emerald Queen Event Center features 21,000 square feet of event space caters to a variety of events like national concerts, professional combative sports, viewing parties, with flexible stadium seating for 1800+ guests.

2920 E R Street
Tacoma, WA 98404
Local: 253-594-7777
Toll Free: 888-831-7655

The Emerald Queen Hotel & Casino in Fife is a popular local spot as well as a favorite concert and entertainment destination in the Pacific Northwest region. 

Our Casino features over 2,300 slot machines, 60 table games, and the Pacific Northwest's largest Sportsbook. Our EQC Fife Hotel features over 100 hotel rooms, and a voluminous 25,000 square foot multi-purpose event space and ballroom.

Our guests enjoy divine dining and a panoramic view of Mount Rainier at the award-winning Tatoosh Grill, offering the world’s finest natural Angus beef, wild seafood, and authentic Chinese fare. The Paradise Deli serves favorites like pizza, sub sandwiches, coffee, and fresh baked goods, made with love daily, right in our own bakery.

5700 Pacific Highway E
Fife, WA 98424
Telephone: (253) 594-7777

EQC Careers - Click on our Video to hear first-hand why we are great place to work!

The Emerald Queen is owned by the Puyallup Tribe of Indians. Our mission is to identify outstanding employees whom we recognize & reward with exceptional benefits and training & development programs to promote advancement in our gaming/hospitality properties.

We want to place the right person in the right position to create positive guest experiences in a way that beautiful casino design and flashing game lights cannot. In short, we're looking for team members who are genuinely interested in creating a fantastic guest experience at the Emerald Queen Hotel & Casinos. If you are that person, we want you on our team! 

Employees may be assigned to either of our properties in Fife or Tacoma.

Working Full-Time with the Emerald Queen Casinos & Hotels, you not only receive 100% paid medical, but many other benefits and perks as well.
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All Full-Time Employees receive:
• 100% paid Medical, Dental, Vision
• $20,000 Life Insurance Policy
• 401(k) Retirement options after 90 days of employment with up to 6% company match
• 18 paid flex days per year (maximum accrual of 31 days per year after 12 years)
• Employee Assistance Program & Recognition Events
• Supplemental Insurance option through voluntary payroll deduction

Extra Board/On-Call
All Extra Board/On-Call employees receive:
• 401(k) Retirement options after 90 days of employment with up to 6% company match
• Employee Assistance Program
• Supplemental Insurance option through voluntary payroll deduction

All Employees
In addition to benefits listed above, all employees receive free meals in our employee dining rooms, free parking, 20% employee meal discounts in all casino restaurants, a great employee recognition program, and much more!

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