Description

Job Overview

The Travel Services Supervisor leads and supports the Travel Specialist team while overseeing complex VIP travel operations, including group travel planning and invoicing accuracy. This role ensures service excellence, operational compliance, and financial integrity across all VIP travel programs, serving as both a people leader and a subject matter expert.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Supervise, coach, and support Travel Specialists to ensure consistent service standards and performance excellence
• Serve as an escalation point for complex VIP travel issues, service recovery, and high-impact guest concerns
• Monitor workload distribution, service levels, and adherence to travel policies and procedures
• Support onboarding, training, and ongoing development of Travel Specialists
• Oversee planning and execution of VIP group travel, hosted trips, and special travel programs
• Coordinate group itineraries, rooming lists, transportation, excursions, and on-site logistics
• Partner with hosts, internal stakeholders, and external vendors to ensure successful group travel delivery
• Ensure compliance with international travel requirements, gaming regulations, and preferred supplier usage
• Maintain ownership of travel-related invoicing, reconciliation, and documentation accuracy
• Review and approve invoices for airfare, lodging, transportation, and third-party vendors
• Ensure proper application of offers, benefits, rewards, and portfolio charges
• Partner with Finance and Accounting teams to resolve discrepancies and support audits
• Ensure accurate documentation of travel requests, confirmations, and guest communications
• Review service quality, guest feedback, and performance metrics to identify improvement opportunities
• Recommend enhancements to processes, procedures, and travel-related technology
• Maintain up-to-date knowledge of industry trends, supplier programs, and destination offerings

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Associate’s Degree in Related field– required
  • OR Two (2) years’ Supervisory experience– required
  • OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department – required
  • OR Two (2) years’ experience in the hiring position’s Department– required
• Five (5) or more years of travel, hospitality, or VIP service experience - required
• Minimum two (2) years of leadership or supervisory experience - required
• Strong experience with domestic and international travel planning, including group travel - required
• Demonstrated knowledge of invoicing, reconciliation, and financial controls
• Excellent organizational, analytical, and problem-solving skills
• Proven ability to lead teams in a fast-paced, high-volume environment
• Exceptional written and verbal communication skills
• High level of professionalism, discretion, and confidentiality Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.