Pay

$22.00 – $27.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Embark on an extraordinary journey with a job at Kennedy Space Center, where every day allows you to share the excitement of space exploration with our guests. 

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• 12 complimentary tickets and 4 parking passes per year to share with friends and family
• Attraction share program with 5 visits per year, with up to 3 guests at discounted rates to popular Florida attractions
• Rewards and recognition program with cool gifts and merchandise
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for eligible team members, part-time team members must earn eligibility

What will you do?

• Manage safety training programs and provide GuestPath “Universal Service Standards” coaching to ensure compliance among Tour Escorts.
• Oversee the coordination and execution of bus tour operations, including patron movement, loading, unloading, routing, and equipment utilization in collaboration with NASA Public Affairs and Tour Destination Site Managers.
• Supervise the dispatching of Tour Escorts and coordinate work assignments, ensuring adequate staffing and resource allocation based on visitor volume. 
• Communicate road restrictions and routing availability by liaising with government subcontract agencies and updating relevant departments to ensure smooth operations. 
• Prepare and maintain daily activity reports, oversee public address announcements for weather-related updates, and support other Tour Operations areas, including Group Agents, Ticket Agents, and Site Managers. 
• Drive a company vehicle as needed. 

More about you

• Bachelor’s degree preferred. 
• Valid Driver’s License and transportation to and from work. 
• Minimum of 3 years of experience in the field of transportation operations with experience in supervision of transportation systems preferred. 
• Must be computer literate in windows-based programs. 
• Must be self-directed and able to handle multiple tasks simultaneously. 
• Must anticipate and respond to the changing needs of the business. 

Physical requirements

• Able to sit in the Dispatch console the entire shift.
• Must be able to multi task, talk on a two way radio, answer phones and talk to Escorts. 

Shift details

Evenings
Days
Holidays
Weekends