Description

Job Overview

The primary responsibility of the Casino Host is to acquire, develop, and maintain relationships with VIP customers that lead to increased revenues for the company, with a particular focus on the Hispanic market. All duties are to be performed in accordance with departmental and WCH’s policies, practices, and procedures

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines
• Recruits new mid and high level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions
• Attracts, develops and maintains relationships with target customers through the delivery of personalized service
• Greets and hosts target customers while on property
• Ensures and promotes target customers have a player’s club card in use while on property
• Arranges for appropriate level of complementries during visit
• Arranges and assures execution of special services
• Utilizes HMS as a tool to document, track, and develop pipeline
• Appropriately resolves/deters customer complaints
• Conducts phone marketing to target customers; Invites them to the property or to special events
• Markets and fills promotional events, both hosted and casino related
• Creates an atmosphere of luck and celebrates customer wins
• Must attain goals to meet company objectives
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year of Player Development experience– required
• OR Five (5) years’ experience in a quota based sales position– required
• OR One (1) year working in Hotel, Casino Concierge/Casino Marketing, or Player Services position with WCH– required
• Must be fluent in Spanish (written, verbal, and reading) - required
• Must successfully pass job interview, including a guest service audition
• Must possess great communication, both written and verbal, and organizational skills
• Must be friendly, highly energized and self-motivated  
• Must be able to achieve production goals and work in a high-pressure environment
• Able to handle guest service issues in a professional manner and recovering guests for future visits
• Must be able to work independently, as well as part of a team
• Must be able to stand and/or walk for entire shift
• Must work very flexible hours, including nights, weekends and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

• Pay range - $63,700.00 - $86,000.00 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses. 

 Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Ready to Get Hired? Stop In and Shine! On-the-Spot Interviews Every Wednesday 10 AM – 12 PM Hotel Lobby – Wind Creek Chicago Southland17300 S Halsted St, East Hazel Crest, IL 60429 Free Parking – Just Show Up!