The Spa Supervisor is responsible for supervising the daily activities and duties of spa employees. Provides exceptional leadership and business skills to reach and exceed profitability goals, employee and guest satisfaction; Thus ensuring efficiency in providing the highest service and profit levels.
Front Services Runners play a vital role in making guests feel welcome and important by ensuring that their cars are parked and retrieved with friendly, courteous and expedient service. Runners are also responsible for the initial handling of the guest’s luggage and welcome experience into the property.
The Prep Cook is responsible for the timely preparation of food items according to recipes and quality standards. Sets up line cooking stations. Prepares menu items at proper cook stations including pantry, grill, broiler, sauté, and garde manger. Assembles food onto dishes according to written specifications, adhering to quality standards when required. Exercises proper handling of food items and maintain an organized work area including all refrigeration and storage areas.
The Line Cook is responsible for the timely preparation of food items for customers according to written or printed orders. Sets up line cooking stations. Prepares menu items at proper cook stations including pantry, grill, broiler, sauté, and garde manger. Assembles food onto dishes according to written specifications, adhering to quality standards. Exercises proper handling of food items, maintain an organized work area, and maintains order in all refrigeration and storage areas.
The Nail Technician performs professional nail, hand and foot treatments. Must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish, possess excellent cleanliness and sanitation skills and be willing to train with the spa specific treatment protocols.
The Grounds Technician I performs routine and extensive preventative maintenance and repair procedures as directed on grounds, parking garage, turf grass, shrubs, trees, and other plants, including courtyards; care and maintenance of fences, roadways, driveways, parking lots, pavements, walkways, amphitheater, ponds, fountains; and, related work to support operations to sustain Casino buildings, and infrastructure.
The Kitchen Worker is responsible for cleaning the plateware, glassware, cooking equipment and utensils involved with the food production and operation of the restaurant program. The Kitchen worker is responsible for maintaining standards of sanitation and cleanliness throughout the kitchen and dining areas.
The Hotel Front Office Shift Manager is responsible for supervising the day-to day operations of the Front Desk, Front Services and Retail Teams, ensuring that excellent service is provided using AAA Four Diamond standards in Customer Service, as well as champions and supports the values and principles of Wind Creek Hospitality Workplace Expectations.
The Main Banker must be knowledgeable in all aspects of the gaming operation and is responsible for adequately and accurately managing large currency transactions. The Main Banker must be initiative-taking, well organized and able to keep accurate records. This position reports to the Player Services Supervisor.
The primary responsibility of the Beverage Manager is to ensure a seamless and exceptional beverage service experience for guests. This position will oversee the operations of bars and service stations and play a crucial role in fostering a culture of excellence and guest satisfaction among their team members. From hiring and training to managing day-to-day operations and addressing guest concerns, the Beverage Manager is key in maintaining high standards and exceeding guest expectations. Reporting to the Director of Hospitality, this position holds a significant responsibility in upholding the reputation of Wind Creek Chicago Southland as a premier destination for quality beverage experiences.
The Hotel Housekeeping Room Attendant play a critical role in the overall guest experience by preparing guestrooms that are clean, comfortable, well maintained and serviced according to company specifications.
The Facilities Maintenance Supervisor provides supervisory level work assignments. Chiefly, acts as coach, trainer, and leader building skill levels of all on crew by example and demonstration. Frequently performs routine and extensive preventative maintenance and repair procedures on Hotel and Casino buildings, mechanical equipment and utility systems. This position is a Shift Supervisor level position.
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The Specialty Restaurant Manager projects a sense of passion and urgency towards delivery of excellent guest service and quality products. The Manager instills in the staff the same sense of passion and urgency for excellent guest service and quality products. The Manager interacts with guests and staff with a sense of calmness and desire to resolve issues amicably and to a point where all parties win. The Manager proactively takes control of front-of-house operations and hires, trains, develops, coaches, re-assigns, acts as Maitre D, and terminates staff as required and consistent with the WCHGA Expectations Guide in order to deliver a level of guest service and a food outlet experience unmatched by any competitor. This position reports to the Director of Food and Beverage.