The Opportunity 

Delaware North Global Headquarters is hiring an Employee Relations Manager to join our HR team located in Buffalo, New York. As Employee Relations Manager, you will oversee company-wide employee relations, ensuring adherence to policies and laws, managing severe employee issues, and maintaining a fair environment aligned with Delaware North’s culture. The manager provides guidance on employee relations issues and drive initiatives to enhance team member engagement and organizational culture within their area of responsibility. If you seek a new challenge where your talent and hard work are rewarded, apply now.

This position can be remote. Buffalo, NY based candidates must work a hybrid schedule including Monday - Wednesday in office.

Minimum – Anticipated Maximum Base Salary: $81900 - $110600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Handle severe employee matters, including EEOC and HRC, and the Company’s Hotline System. 
• Provide direction and guidance on HR policy, team member relations, legal compliance, and reasonable accommodations to all management levels.
• Ensure consistent standards and compliance with company policies and employment law in handling team member matters.
• Drive operational excellence by aiding unit management in issue identification and action plan development.
• Offer coaching and support to Business Leaders and HR Business Partners on severe team member issues.
• Investigate complex team member relations issues and make recommendations aligning with company philosophy and applicable law.
• Collaborate with field operations and Corporate Legal to respond effectively to regulatory complaints and inquiries, including those from human rights divisions and the Equal Employment Opportunity Commission.

Qualifications 

• Bachelor’s degree preferred in Business, Human Resources, or related fields; PHR certification or organizational effectiveness training beneficial.
• 5 to 7 years of experience in employee relations or HR management in a large corporate or unit setting is required.
• Must have experience conducting high-level investigations.
• Union experience is preferred.
• Strong engagement and consulting skills, with demonstrated ability to collaborate across teams and build business relationships.
• Highly organized, able to work under pressure, maintain integrity with sensitive information, and multitask effectively.
• Understanding of HR policies, federal and state employment laws, and willingness to stay updated on regulatory changes.
• Attention to detail, effective communication, technological proficiency, problem-solving skills, and experience with performance metrics and data analysis are essential.
• Candidates within 50 miles of Buffalo, NY must be available to work in an office Monday - Wednesday.
• Must be able to travel nationally about 15-20%.

Shift Details 

Day shift

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.