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Grand Casinos Mille Lacs/HinckleyYouth Venue Ambassador
DEPARTMENT: F&B EXEMPT (Y/N): N REPORTS TO: Venue Shift Supervisor SALARY GRADE: N04
Create the vibe. Welcome the guest. Support the experience.Support venue operations by creating positive guest interactions and assisting team members through safe, age-appropriate tasks that contribute to memorable Guest experiences. Every role plays a part in creating memorable Guest experiences. Through small moments, meaningful interactions, and pride in our work, we bring our values to life—one Guest at a time.
What You’ll OwnGuest Interaction + First Impressions
Greet Guests with a friendly, welcoming attitude and help create a positive first impression
Assist in guiding Guests to appropriate areas or team members for support
Communicate basic venue information such as wait expectations or directions under supervisionService Flow Support
Contribute to and learn how the venue operates, including seating flow, food delivery, and team coordination
Assist team members with non-hazardous support tasks such as menu distribution or table support
Help maintain smooth service flow by staying attentive and supporting team needs to enhance the Guest experienceDining Area + Cleanliness Support
Assist with maintaining clean and organized dining and guest areas
Help clear, reset, or tidy tables in accordance with youth-safe guidelines
Support stocking of approved front-of-house suppliesGuest Experience Impact
Create positive moments through small, thoughtful actions
Help create a fun, engaging, and welcoming environment for all Guests
Understand how your role contributes to the overall Guest experienceSafety + Teamwork
Follow direction to complete tasks safely in accordance with youth labor laws and restrictions
Work as part of a team to support smooth and efficient operations
Communicate questions or concerns to leaders or team members appropriatelyAccess + Compliance Restrictions
This role is not permitted to handle cash, gaming chips, or any gaming-related materials
This role is not permitted to process transactions, operate POS systems, or access secured areas where cash or gaming supplies are stored
All tasks are strictly limited to supervised, non-custodial responsibilities
Youth Ambassadors will not be assigned duties that classify the role as a Custodian of gaming supplies or cashLearning + Development
Participate in feedback sessions and learning discussions
Observe experienced team members to build hospitality and service skills
Perform other duties as assignedYou’ll Thrive If You
Enjoy interacting with people and creating positive experiences
Bring energy, enthusiasm, and a friendly attitude
Work well in a fast-paced, team environment
Are eager to learn and try new things
Communicate clearly and respectfullyWhat You GetGrowth + Support
Hands-on experience in guest service and hospitality operations
Opportunities to build communication and teamwork skills
Coaching and support from experienced team membersCulture + Legacy
A workplace grounded in the Seven Core Values: Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty
A culture focused on connection, service, and growthWhat You Bring
Must be 15–17 years of age at program start
Interest in guest service or hospitality
Ability to follow instructions and safety guidelines
Positive attitude and reliable attendance
Must be able to secure and maintain a license from Gaming Regulatory Authority (GRA)
Responsible for following all relevant Detailed Gaming Regulations (DGR’s)
Mille Lacs Band Member and American Indian preference will be exercised in the hiring processWork Requirements and EnvironmentThis role operates in guest-facing venue environments with frequent interaction with Guests and team members. Work includes standing, walking, and assisting with light support tasks such as table organization and guest guidance. Tasks are structured, supervised, and performed in a safe, non-hazardous manner in compliance with youth labor guidelines.
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