Pay

Minimum – Anticipated Maximum Base Salary: $62,354 – $62,354 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Network with known players to identify and contact high value guests by phone, email, and in-person interactions
• Establish and maintain relationships with assigned guests, keep players informed of events, activities, programs, and benefits as a VIP casino guest
• Make outgoing phone calls to generate trips, booking accommodations, special events, hotels, restaurant reservations, and other amenities
• Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players
• Survey players to determine their needs, share feedback with leadership for continuous program improvement

More about you

• At least 21 years of age
• No college degree required
• At least two years’ experience in a customer service or sales position is required
• 1 year as Casino Host or similar preferred
• Able to obtain and maintain a New York State gaming license
• Knowledgeable of various games, their rules, and can speak to them comfortably

Physical requirements

• Ability to stand, walk, or sit for extended periods of time
• Ability to lift at least 25 lbs
• Must be able to work nights, weekends, and holidays

Shift details

Days
Evenings
On call
Evenings as needed
Weekends
Events