Hotel Manager

Position Summary

The Hotel Manager is responsible for the overall management and operation of the hotel. This position directs and oversees Front Desk, Housekeeping, Hotel Maintenance, Laundry, and to ensure exceptional guest service, operational efficiency, and profitability.

Essential Duties and Responsibilities

• Manage all hotel operations and departmental staff.
• Develop annual operating budgets and review financial performance monthly.
• Collaborate with Directors on strategic planning, forecasting strategies, and revenue initiatives.
• Manage and track all group bookings.
• Ensure the Hotel Maintenance Database remains accurate and up to date.
• Review and update hotel procedures on a regular basis.
• Generate monthly hotel statistics on ADR, room revenue, and revpar for the General Manager.
• Must work shifts as needed and be available (on call) at all times.
• Ensure compliance with company policies, safety standards, and guest service expectations.
• Promote a positive work environment and provide leadership to hotel team members.

Qualifications

• Two years experience in hotel operations management preferred.
• Strong professional emphasis on sales is required.
• Strong leadership, organizational, and communication skills.
• Mathematical aptitude and financial acumen.
• Proficiency in hotel management systems and Microsoft Office applications.
• Ability to maintain high standards of guest service and operational excellence.

Native American Preference applies.

Benefits

• Excellent 401(k) Plan
• Medical, Dental, Vision
• Generous Paid Time Off
• Meal Discounts
• Additional Employee Benefits

How to Apply

Apply in person at Human Resources, Monday–Thursday, 7:00 a.m.–4:00 p.m.

Or submit your resume to:

Kathy Hinton - HR Director

Email: khinton@mazatzalcasino.com