The Assistant General Manager supports the Executive Vice President & General Manager in directing daily casino operations, ensuring regulatory compliance, driving profitability across gaming, marketing, poker, food and beverage. Assists the EVP & GM, with maintaining high customer service standards, supervises staff, manages financial performance, and acts as a leader on the gaming floor.

Specific Duties and Responsibilities

• Compliance:  Will assist the EVP & GM in ensuring that the casino games operate according to state regulations as well as all Hialeah Park’s policies and procedures.
• Ongoing monitoring with the EVP & GM on gaming rules, laws, and regulations to ensure that internal controls are current and followed.
• Leadership:  Will assist to oversee daily casino operations, including slots, poker, food and beverage, cage, and other departments as assigned. 
• Customer Satisfaction:  Will provide excellent service to guests, through active guest engagement and positive attitude. Maintains high customer service standards, supervise staff, and functions as a leader on the gaming floor. 
• Financial & Strategic Planning:  Will support and assist the EVP & GM in planning, budgeting and executing various projects. 
• Managerial Skills:  Acts as a managerial representative and work well with the management team.
• Conflict Resolution:  Will assist in resolving problems/conflicts in a diplomatic and tactful manner. 
• Marketing Support:  Will assist in developing and implementing marketing strategies and promotions.
• Special Projects & Initiatives:  Ability to initiate, follow up, and complete special projects, as assigned by the EVP & GM, from beginning to end.
• Will perform other duties as assigned

Reports To: Executive Vice President and General Manager

Requirements

• Gaming Industry experience 15 + years
• Management experience in gaming for 10 + years
• Strong understanding of casino games, regulations, and operational procedures
• Ability to obtain/renew all state required licenses
• Experience overseeing non-gaming departments
• Has a “can do” and “make it happen” mentality
• Strong leadership, communication, decision making, and financial management budgeting/reporting.
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers and team members
• Superior time management skills
• Ability to manage multiple tasks effectively.
• Possess strong attention to detail.
• Exceptional oral and written communication skills
• Knowledge of casino software and Microsoft.
• Four year or higher degree, preferably in Business Administration, Finance, Marketing, or Hospitality/Casino Management
• Must be able to work weekends, holidays, evenings and may occasionally exceed 40 hours per week.

Physical Requirements

• It is regularly required to sit, stand, walk and move in all areas of the casino and throughout the premises
• Must be able to lift occasionally
• Must be able to work under pressure with a fast-paced, casino environment
• Constant use of computers, phones, and office equipment

AUTHORIZED ACCESS AREAS – All sensitive areas except the Surveillance Monitor Room

AUTHORIZED KEY ACCESS –  All slot related areas

PROPOSED LICENSED LEVEL – Slot Professional