SUMMARY:

The Slot Technician II promotes a positive customer experience by repairing and monitoring the performance of the slot machines to ensure the games are operational.  Assist guests and associates in resolving immediate problems such as bill jams, tilts, jackpots, player tracking on-line problems, and replaces parts in a prompt and courteous manner and according to established policies, procedures, regulations, and ordinances. 

ESSENTIAL DUTIES, RESPONSIBILITIES, and TASKS include the following and are to be performed within the company’s policies and procedures.  Additional duties may be assigned.

• Responsible for up keeping of all slot machines (i.e., maintenance and cleaning)
• Responsible for manuals, and upkeep of took carts needed to perform job.
• Keeping abreast of all new repair methods and training’s available.
• Maintain good record filing systems of maintenance performed on machines.
• Performing machine payouts and jackpots.
• Responsible for Gaming Devise Machine Entry Authorization Log, Gaming Device Access key, Gaming Device Drop Key (escorted by Security Officer from the time key is issued until the time the key is returned), Gaming Device Bill Validator Key (Escorted by Security Officer from the time key is issued until the time the key is returned).
• Perform slot machine setup/configuration as required.
• Required to utilize installation check list for new machine install and changes. 
• Maintaining compliance with all Federal, State, and local gaming regulations in addition to the delivering of exceptional guest service to all internal and external guests.
• Maintain confidentiality of guest and member information and pertinent casino data.
• Always maintain good personal hygiene and a professional appearance.
• Compliance with punctuality and attendance policies required.
• Working independently and in a team-oriented, collaborative environment.
• Ability to successfully interact with all levels of team members and management.

Reports To: Director of Gaming

QUALIFICATIONS:  

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Must have good applicable math skills.
• Mus exercise good judgment.
• Must be proactive in identifying and resolving all issues
• Must be able to obtain and maintain the required OOGC License.
• Must be a US citizen or provide documentation to work in the US.

SKILLS:

• Knowledge and implementation of customer service principles, techniques, systems, and standards.
• Excellent oral and written communications skills.
• Ability to foster a cooperative work environment.
• Ability to communicate clearly and effectively.

EQUIPMENT:

• Corded and cordless drills.
• Socket wrenches.
• Soldering iron.
• Stand jack.
• Multi-meter.
• Small hand tools.
• Other miscellaneous hand tools and devices.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to stand and walk for prolonged periods of time, may occasionally be required to stoop, kneel, stretch, bend, and lift, up to 25 pounds.  May be required to lift over 25 pounds on occasion.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This is an environmentally controlled office environment. Evening and/or weekend hours may be necessary depending on business requirements, imposed deadlines and workload.