Description

Position Purpose

The primary responsibility of the Supervisor - Sportsbook is to oversee the daily operation of the Sportsbook, to include oversight of data and wagering systems, odds board, TV’s and overall Sportsbook area. Provides exceptional guest service to all Sportsbook guests, including successfully managing guest issues/concerns. As a knowledgeable person on sports wagering, they educate guests on all sports wagering options. At the end of each shift, the Supervisor - Sportsbook will be responsible for reconciling the assigned cash drawers. Supervisor - Sportsbook are unable to void any of their own transactions.  Perform all duties relating to Title 31/AML compliance in front of house.  Facilitate the placing of wagers by guests in a customer service friendly atmosphere.  Perform responsibilities in accordance with all company standards, policies and procedures within the Sportsbook Department. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

Position Responsibilities

• Directly supervises the Ticket Writer - Sportsbook.
• Responsible for practicing, supporting and promoting the company service standards at all times.
• Assist in implementing departmental policies and procedures.
• Assist in obtaining, inputting, maintaining, and recording all transactions as specified by Sportsbook audit and PGCB regulations, including but not limited to Cash Balance Sheets, MTLs, CTRC-Ns.
• Review various Sportsbook reports for accuracy.
• Ensure that all PGCB Rules and Regulations are adhered to at all times.
• Assist in contest sign ups (when applicable).
• Assist in patron disputes.
• Approve voided tickets at management’s discretion.
• Performs other duties and responsibilities as assigned.

Minimum Employment Requirements

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements 

• Associate degree in Related field– required;
  • OR Two (2) years’ Supervisory experience– required;
  • OR One (1) year experience as a Dual-Rate Supervisor in a WCB Gaming Department– required;
  • OR Two (2) years’ experience in the hiring position’s Department– required.
• Minimum of one (1) year previous sportsbook supervisory experience.
• Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed.
• Must possess basic counting and mathematical skills.
• Experience Utilizing Optima Technology Systems and Betting Terminals.
• Must be able to establish and maintain effective working relationship with staff and guests.
• Understand and comply with all company, departmental and PGCB Rules and Regulations, policies and procedures.
• Excellent communication skills with guests, team members and management in both written and verbal form.
• Ability to multi-task.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.