Summary
Supervises and coordinates the activities of the following Gaming Department Divisions:
Shift Managers
Gaming Floor Supervisors
Table Games Dealers
Slot Attendants
Casino Porters
Essential Duties and Responsibilities:
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Makes recommendation to the Director of Casino Operations on strategies to enhance overall customer service, Table layout and mix, and expense management in order to maximize profitability.
Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions and complaints.
Evaluates the work performance of all Floor Supervisors
Ensures the proper conduct and integrity of all Gaming Operations.
Ensures all Gaming personnel are properly trained
Responsible for ROD and termination of cast members.
Responsible for responding to all auditing reports on daily basis
Responsible for interviewing candidates for all Gaming divisions.
Responsible for assisting the Director of Casino Operations in all areas.
Responsible for all stock inventory in the Casino Operations divisions.
Responsible for all purchase requests authorized for the positions level.
Working hours are determined by 24-hour business schedule.
Resolves guest and player disputes that have been escalated to their level.
Reviews payroll of all Gaming Operations Department divisions.
Responsible for working in conjunction with pertinent departments to help organize and implement any promotions.
Must comprehend, enforce, and comply with all Organization and Gaming related policies and procedures, MICS, Gaming Regulations and Title 31 and Safety training requirements.
Maintains strict confidentiality in all departmental and company matters.
Requirements
- Minimum 21 years of age.
- At least 5 years of progressive advancement in Casino Operations, Table Games operations preferred.
- Must be willing to work any shift and weekends.
Title 31 Requirements and Responsibilities
- Gaming Operation Shift Managers are required to have excellent knowledge of all Title 31 requirements for proper enforcement and compliance.
Supervisory Responsibilities
Oversee the direct supervision of all Shift Managers and Supervisors in the Gaming Department. Responsible for assisting in the overall direction, coordination and evaluation of the Gaming Department and its employees. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Education and/or Experience
- A minimum of an Associate degree (A. A.) or equivalent from two-year college or technical school. A Bachelors degree (B.A. / B.S.) is preferred.
- A minimum of minimum of five years experience in a comparable Casinos Operations leadership position; or equivalent combination of education and experience may substitute for educational requirements.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills
Must possess good mathematical skill (includes the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals).And the ability to compute rate, ratio, percent and to interpret and analyze financial reports and graphs.
Reasoning Ability
- Must possess the ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
- Must possess the ability to define problems, collect data, establish facts, and draw valid conclusions while providing optimum customer service.
- Must possess the ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
- Gaming license issued by the Paskenta Gaming Commission.
- Tips certification as trained at Rolling Hills Casino.
- Must obtain Title 31 certification as trained by Rolling Hills Casino.
Physical Demand
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and taste or smell. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The usage of electronic devices is imperative while performing the essential functions of this position.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high precarious places, and risk of electrical shock. The noise level in the work environment is usually loud. The employee is regularly exposed to tobacco smoke. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Duties, responsibilities, requirements, and expectations that pertain to this job are subject to change as needed.
