Pay

Minimum – Anticipated Maximum Base Salary: $81,900 – $110,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Serve as a roving on-site leader by deploying to locations based on operational needs, peak periods, events, and leadership coverage gaps
• Support daily operations through hands-on service in host, floor management, and guest relations roles to ensure exceptional guest experiences
• Evaluate operational performance in real time and implement improvements to service flow, team coordination, guest engagement, and overall readiness
• Partner with General Managers and site leadership to reinforce service standards, operational execution, and strong floor presence
• Deliver personalized hospitality to VIP, repeat, and high-value guests while overseeing seamless experiences from arrival through departure
• Anticipate guest needs, resolve service issues in real time, and turn recovery situations into positive outcomes that strengthen guest satisfaction
• Coach and develop front of house teams by modeling luxury hospitality standards and providing actionable performance feedback
• Support events and high-profile experiences while collaborating across departments, monitoring guest feedback, and identifying opportunities for continuous improvement

More about you

• Bachelor’s degree in hospitality management or related field preferred but not mandatory; serve safe would be ideal but not mandatory
• Minimum of 3 years of a management experience in luxury hospitality, fine dining, or guest relations
• Proven track record in VIP or high-profile guest management
• Demonstrated ability to handle confidential information and interact professionally with celebrities, influencers, and high-net-worth individuals
• Strong understanding of brand representation, events, and high-touch service environments
• Proficient computer skills, including Word and Excel
• Familiarity with CRM systems and reservation platforms
• Must be able to travel at least 50% of the time
• Must reside or be willing to relocate to one of our major operating regions including Orlando or New York City

Shift details

Days
Evenings
Holidays
Weekends
Events