JOB SUMMARY

Under general guidance from the General Manager, accomplishes the Human Resources department’s strategic objectives for Taos Mountain Casino, Hail Creek Travel Center, and Taos Pueblo Tourism. Oversees all aspects of planning, organizing, and supervising functions required to operate and maintain departmental activities and services. Ensures recruitment and selection; compensation and benefits; training and development; records management; employee relations; policy and procedures formulation and implementation; and performance and evaluation programs are maintained in accordance with established laws, regulations, policies, and procedures. Maintains confidentiality of all privileged information.

UPHOLDS THE MISSION AND VALUES OF TAOS MOUNTAIN CASINO BY DEMONSTRATING INTEGRITY, PROFESSIONALISM, ACCOUNTABILITY, AND CONSIDERATION FOR OTHERS.

ESSENTIAL FUNCTIONS

• Develops a strategic plan for all Human Resources functions, including selection and placement, compensation and benefits, leave programs, personnel records, information systems, performance development and evaluation programs, and HR policies and procedures.
• Contributes to HR programs and department effectiveness by identifying short-term and long-range issues and goals that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; and implementing directives.
• Achieves the financial objectives of Human Resources by exercising control and implementation over the budgetary processes.
• Prepares and presents reports on the status, activities, and plans for current and future operations to the General Manager and the Enterprise Board.
• Functions as a strategic business advisor to the executive management regarding key organizational and management issues and interacts regularly with the Governor’s Office and War Chief’s Office.
• Works with leadership to establish a sound plan of management, including succession and strategy planning, that will meet the goals and objectives of the organization.
• Keeps the leadership informed of significant problems that jeopardize the achievement of objectives, present a risk to the Casino, Travel Center, and Tourism Department, and/or are not being addressed adequately.
• Prepares and presents reports on the status, activities, and plans for current and future operations; keeps leadership and other departments informed of the status of human resources activities by attending meetings and submitting reports.
• Provides overall leadership, coaching, and guidance to all levels of the leadership team.
• Ensures compliance with applicable federal, state, tribal, and gaming employment-related laws and regulations, and assures the usage of best practices.
• Establishes, oversees, and maintains a sound employee relations program in the following areas: employee communications, grievance resolution, and conflict resolution.
• Provides guidance and consultative counseling to management regarding employee relations and investigations; collaborates with other groups or individuals to resolve investigations or other complaints related to employees; confers with tribal officials, legal counsel, senior management, and others in resolving legal actions involving district court of National Indian Gaming Commission.
• Develops and implements a comprehensive and fair investigation process, procedures, and decision-making.
• Manages the employee disciplinary and termination process, working collaboratively with management in discussing and approving recommendations for discipline and/or termination of employment.
• Works with leadership on organizational structure and approval of new positions.
• Oversees, organizes, implements, and maintains a competitive recruitment program to ensure the hiring of qualified staff.
• Evaluates and approves background reports and drug screen process and procedures.
• Ensures coordination of onboarding programs, staff meetings, and other employee meetings and training to include appropriate cultural sensitivity training.
• Conducts internal audits of HR programs, policies, and procedures.
• Oversees third-party administrators for HR, temporary, and/or recruiting services.
• Establishes request for proposals; evaluates proposals; and manages HR contracts and HRIS/Payroll software-related systems.
• Represents the department and the Casino/Travel Center/Tourism to external agencies, consultants, and other organizations and individuals.
• Develops, directs, and monitors a complete employee recordkeeping system; ensures the accurate and timely processing of employee transactions within established policies and procedures.
• Establishes, implements, interprets, and administers the human resource policies and procedures for employees and management staff to ensure consistency, fairness, and adherence to the goals and values of the Casino.
• Develops, implements, and administers competitive and cost-effective compensation and benefit programs that utilize objective criteria to establish methods of compensation, job descriptions, salary ranges, and rates of compensation.
• Administers all benefit programs, including medical, dental, vision, and 401(k), leave, Workers’ Compensation, and other employee well-being programs.
• Manages return to work, exemptions, and accommodation policies, procedures, and approvals.
• Facilitates the appraisal, transfer, promotion, lay-off, recall, demotion, and termination of employees.
• Approves and monitors structured leave programs.
• Maintains appropriate documentation on accidents, incidents, and near misses as required by policies and procedures.
• Ensures compliance by all departments and staff with Casino Safety Policies and Procedures.
• Ensures accurate entry of employment, payroll, and benefit data into HRIS/Payroll system(s).
• Responds to unemployment claims.
• Builds and fosters effective working relationships with others.
• Maintains professionalism at all times.
• Performs other duties as required or assigned.

SUPERVISORY RESPONSIBILITY

• Manages and directs the work of the HR staff.
• Carries out supervisory responsibilities in accordance with the Casino’s policies and applicable laws.
• Improves staff effectiveness by developing a comprehensive strategic recruiting and retention plan through all related areas: selection, orientation, training, coaching, counseling, and disciplining staff; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
• Hosts regular staff meetings to ensure communication among staff regarding department-related activities; creates policies and procedures for staff to ensure consistency and adherence to department goals.
• Oversees and enforces adherence to administrative and personnel policies and procedures.
• Develops techniques and standards for the evaluation of departmental activities.
• Maintains comprehensive knowledge of all departmental functions.
• Serves as a contact person for vendors, contractors, and other business partners. 

MINIMUM QUALIFICATIONS

• Graduation from an accredited four-year college or university with a bachelor’s degree in human resources, personnel administration, public administration, business administration or related field.
• Five (5) years of progressively responsible work experience related to the management of human resources, including but not limited to recruitment and selection activities, benefit program administration, and computer-based records management. Tribal business experience preferred.
• Three (3) years of supervisory experience. One (1) year at a Director, Vice President, or Corporate Executive level preferred.
• An equivalent combination of education and experience is acceptable.
• Must be able to obtain and maintain a Gaming license and Title 31 certification.
• Must possess a valid driver’s license.
• Must be able to successfully complete a background investigation and drug test.
• Training in conflict resolution is highly desirable.
• Professional human resources certification is highly desirable (PHR/CP or SPHR/SCP) 

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Taos Mountain Casino.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, principles, and practices.
• Principles, practices, and trends in recruitment and employment, compensation and benefits, and general HR policies and procedures.
• The principles and practices of labor law, employee relations, and general administrative management.
• The development, preparation, and control of budgets.
• Records management practices and processes.
• Modern office functions, procedures, and equipment.

Skill in:

• Providing leadership to management and staff personnel.
• Managing multiple projects and initiatives.
• Budget development and administration, financial planning, and cost control.
• Statistical compilations and analysis.
• Preparing, reviewing, and analyzing operational and financial reports.
• Hiring, supervising, training, developing, evaluating, and disciplining assigned staff.
• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Building relationships and handling sensitive situations.
• Office software and industry-related applications.
• Correct English usage, grammar, spelling, and punctuation.

Ability to:

• Demonstrate leadership and professionalism at all times.
• Maintain confidentiality.
• Plan, organize, and prepare comprehensive and concise reports.
• Communicate effectively in written and oral form.
• Manage multiple priorities.
• Create engaging reports and presentations.
• Speak persuasively before groups.
• Develop and implement long-term HR strategies that support organizational objectives.
• Manage and lead organizational change initiatives effectively.
• Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Make solid decisions and exercise independent judgment.
• Work in a fast-paced environment and meet deadlines.
• Uphold strong ethics and integrity. 

PHYSICAL/MENTAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; use a computer; use a telephone/cell phone; and communicate effectively. The employee occasionally is required to lift up to 25 pounds. Close vision ability is required. Employees may be exposed to dust, fumes, airborne particles, and/or allergens; excessive noise, and to hostile, offensive, or violent individuals.

WORK ENVIRONMENT

Work is generally performed in an office setting with a moderate noise level. Evening and/or weekend work will be required. Tight time constraints and multiple demands are common. Travel may be required for training, meetings, conferences, presentations, and other events.

EQUIPMENT, TOOLS, MATERIALS

Tools used in performing the essential functions of the job: telephone, computer, general office supplies and equipment, and typical office software.