SUMMARY:

General overall responsibility for the operational integrity of the Slot Department on an assigned shift.  Handles problems that may arise on the slot floor.  Works in conjunction with the Slot Technicians on assigned shift for upkeep of gaming devices and malfunctions

ESSENTIAL DUTIES, RESPONSIBILITIES, and TASKS include the following and are to be performed within the company’s policies and procedures.  Additional duties may be assigned.

• All job functions performed by Slot Technicians and Slot Floor Attendants.
• Maintain regulatory compliance, specifically with departmental policies/procedures, MICS (Minimum Internal Control Standards) and ICS (Internal Control Standards).
• Application of all Federal currency reporting requirements.
• Assist in monitoring that jackpot payoffs and hand payouts are paid properly to customers.
• Ensure that all gaming machines are always clean and presentable to our guests.
• Resolve guest complaints without provoking situation or directing complaint to upper level management.
• Assist customers with rules applicable to playing various games.
• Be informed on procedures relating to robbery, bomb threats and other life-threatening situations.
• Maintaining compliance with all Federal, State, and local gaming regulations in addition to the delivering of exceptional guest service to all internal and external guests.
• Maintain confidentiality of guest and member information and pertinent casino data.
• Always maintain good personal hygiene and a professional appearance.
• Compliance with punctuality and attendance policies required.
• Work independently and in a team-oriented, collaborative environment.
• Ability to successfully interact with all levels of team members and management.

SUPERVISOR RESPONSIBILITIES:

• Oversee the supervision of all Slot floor activities and personnel for an assigned shift.
• Ability to work under pressure and diversified guest demands.
• Must have knowledge of payable and machine codes.
• Ensure daily log of incidents that occur on their shifts.
• Ensure all paperwork is completed accurately for all credits paid out.
• Consult with security and surveillance personnel on suspicious guest behavior.
• Ensure assigned Slot personnel understand established safety rules and carry out their duties in a safe and efficient manner.
• Ensure assigned Slot personnel are following all internal control policies set by the Corporation.
• Hiring/Terminations and disciplinary action of employees.
• Responsibility for weekly time sheet approvals and leave requests.
• Responsible for tip reporting (if applicable)
• Responsible for scheduling of shifts (if applicable)

Reports To: Director of Gaming

QUALIFICATIONS:  

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or GED/Equivalent with any combination college education and work experience related to slot management equivalent to two (2) years.
• Must be 21 years of age.
• Must be able to obtain and maintain the required OOGC License.
• Must be a US citizen or provide documentation to work in the US.

SKILLS:

• Knowledge of administrative and supervisory techniques.
• Knowledge of Casino operations.
• Ability to work with large amounts of cash.
• Knowledge and implementation of customer service principles, techniques, systems, and standards.
• Knowledge and understanding of commercial operating principles, practices, and procedures within area of business specialty. 
• Excellent oral and written communications skills.
• Ability to foster a cooperative work environment.
• Ability to communicate clearly and effectively.
• Ability to motivate staff through a teamwork approach.
• Proven leadership skills that include delegating as needed.

EQUIPMENT:

• Computer
• Radio
• Mobil responder touch screen
• Fax/Xerox machine

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to stand and walk for prolonged periods of time, may occasionally be required to stoop, kneel, stretch, bend, and lift, up to 25 pounds.  May be required to lift over 25 pounds on occasion.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Evening and/or weekend hours may be necessary depending on business requirements, imposed deadlines and workload.