Summary:

Responsible for the overall operational and strategic direction, administration and coordination of all activities within the Surveillance division.

Essential Functions and Responsibilities: 

• Hire, train, develop, measure performance, and discipline of division’s leadership staff.
• Develop, implement, execute, and achieve long and short-term divisional business strategies.
• Formulate and operate within annual marketing plan, operating budget, and capital budget to accomplish goals and objectives.
• Conduct ongoing analysis of financial reports to monitor the profitiablity and expenses of the division and take appropriate action by creating and implementing strategies and tactics to reduce cost and/or increase revenue.
• Develop and implement staffing plans that provide divisional leadership appropriate labor to meet guest service and operational expectations.
• Ensures that all-internal control policies and procedures are adhered to. Work with the casino management staff in solving problems which are discovered.
• Monitors day-to-day gaming employees and reports any non-adherence or wrongdoing with respect to policy, procedure and gaming law.
• Conducts internal investigations as necessary to determine non-compliance issues.
• Investigates and reports all suspicion of wrong doing in connection with gaming activities.
• Comply with all reporting requirements as directed by the Nevada Gaming Control Board.
• Provide outstanding customer service in a timely manner to both guests and fellow team members.
• Performs other duties as assigned.

Qualifications

• Minimum of 10 years of Supervisor or Manager of Surveillance or combination of both.
• Criminal law courses, BA degree or equivalent combination of education and experience preferred.
• Complete knowledge of live action Casino games and cheating methods.
• Knowledge in the following applications: Microsoft Office Suite (all software components).
• Power point presentation, written and verbal communication skills.
• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints regulatory agencies, or members of the internal business community.
• Extensive and expert knowledge of gaming regulation and standards with regard to Surveillance Operations.
• Must be at least 21 years of age.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Work Cards

• Gaming
• Alcohol Awareness
• Food Handler

Physical Requirements

• Required to sit for long periods of time.
• Use hands to hold tools and/or equipment required for position.
• Lift or carry up to ten (10) pounds.
• Reach with hands and arms.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment Conditions

The work environment is characterized as an office setting, where computers and standard office equipment will be supplied and used as a part of the job. The noise level in the work environment is usually moderate.  The immediate work environment is smoke free; however a smoking environment does exist in the building.