The Food & Beverage Director is responsible for overall supervision and administration of the F&B Departments at each Casino location. They are responsible for all outlets within the department including the Restaurant/Diner/Concessions, Bars, Beverage Centers, and onsite or offsite Special Events. This position organizes the department for effective and efficient service, with high quality and consistent products, as well as overall coordination and control of the Food and Beverage operations as relate to, personnel and operating procedures, in addition maintaining compliance with Oklahoma State Health Department requirements for cleanliness, hygiene, and food storage and production. Also ensures that all guidelines are followed in accordance with gaming regulation, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS). It is also important that the Director respects the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority (OMDA).

CASINO/DEPARTMENT OPERATIONS

• Develops and implements Food & Beverage Department policies and procedures.
• Develops and implements work schedules. Performance standards, plans, and/or programs to ensure effective and efficient services and delivered by all department staff.
• Determines food, liquor, labor, and overhead costs. Responsible for assigning prices to assorted items on the menu. Analyzes department budget and operational expenses to identify areas in which reductions can be made and efficiencies maximized.
• Approves menus, drinks and recipes for all outlets and banquet functions.
• Monitor food and preparation methods, portion sizes and presentation of food to ensure food is prepared and presented in an acceptable manner. Ensures the quality and consistency of food products.
• Confers with Marketing Department to develop advertising, publicity, and menus to appeal to guests and attract patronage.
• Develops, implements, and complies with planning and budgeting efforts.
• Reviews all point-of-sale transactions to ensure established procedures are followed and procedures are in place to prevent fraud or theft.
• Ensures departmental compliance with all health, safety, and preventive maintenance standards.
• Develops menus/specials targeting all groups of guests/players.
• Maintain a working knowledge of local restaurants and bars, which may impact business.
• Resolves problems that are within the positions scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the Executive Management Team.
• Reviews the work activities of team members to ensure that work is being performed with the standards established by management and company policies.
• Maintains excellent working relationships with other department’s staff, vendors, and suppliers.
• Ensures that all functions and duties are maintained in a professional and efficient manner by all department personnel.
• Ensures that all department personnel are trained, coached, and counseled to meet the standard requirements of their positions.
• Remains alert to any unusual or questionable activity by casino team members, vendors, or guests and takes appropriate action to correct the situation within established policy and procedures.
• Perform other duties as assigned by Executive Management.

REGULATORY COMPLIANCE

• Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Otoe Missouria Gaming Commission (OMGC) are understood and enforced by departmental personnel.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Otoe Missouria Tribe, internal policies and procedures, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
• Ensures assigned staff are aware of, understands and complies with regulatory requirements and enforces regulatory standards through discipline when necessary.
• Maintains the Departmental Shift Log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Leadership

• Provide support and leadership direction to individuals directly reporting to this position in accordance with organizational chart.
• Ensures an appropriate number of qualified Team Members are recruited for and retained to ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.
• Responsible for the selection, training, and performance of assigned staff. May recognize, reward, discipline, promote and/or terminate Team Members within the area of responsibility, as necessary, and in accordance with all company policies.
• Visit work spaces, break areas and other work shifts to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.
• Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effectively communications consequences for not maintaining expected standards.
• Ensures Team Members within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.
• In conjunction with the CEO, develops and implements staffing plans, training policies and procedures designed to enhance departmental operations while maintaining fiscal responsibility.

Judgment/Decision Making

• Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience.
• Investigates, evaluates information, and makes decisions regarding departmental operational matters, Team Member disputes/Team Member disciplinary actions in accordance with delegated authority and ensures those decisions are following applicable laws, rules, regulations, and established controls.
• Continually evaluates means and methods of departmental operations to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives.

Communications

• Makes effort to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Conducts at least bi-weekly One on One meeting with direct reports, soliciting input from Team Members.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by property management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to management.
• Facilitates the flow of information throughout the department by presiding over scheduled meetings with the members of the department team as required.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Individuals must be at least 21 years of age.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in hospitality management preferred or related area from a four-year college or university plus at least five (5) years of previous experience as a Director of F&B.
• Experience in the Gaming Industry preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Must have an aptitude for customer services and ability to remain calm and cheerful in stressful situations.
• Must possess excellent computer skills. Proficiency with Microsoft Office applications, specifically Microsoft Word and Microsoft Excel are required.
• Knowledge of MICROS point of sales software
• Must be team oriented and capable of adapting to major changes in priority and direction.
• Must possess strong organizational and leadership skills and the ability to motivate team members.
• Must possess skills for attention to detail in cash transactions and ability to follow monetary control procedures.
• Must be able to motivate and monitor team members in a stressful environment where time constraints and attention to detail are important.
• Must be able to train and direct people as they work and identify the best people for the job.
• Must be able to identify, evaluate, and resolve operational and personnel problems.
• Must have knowledge of ABE policies and procedures, including employee recruitment, selection, training, performance evaluation, and disciplinary procedures.
• Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks by the Executive Management Team and the Property GM’s.
• Knowledge, skills and experience in hiring, training, scheduling and supervisor of staff, communications, decision making, problem solving, complaint resolution and resource allocation.
• Read, write, and speak the English language.
• Perform intermediate mathematical computations up to and including probability and statistics.
• Protect the Company’s value by keeping information confidential.
• Establish and maintain positive relationships with executive level management, other managerial and supervisory staff, and team members. Work well alone or within a team.
• Present facts and recommendations in oral and written form, prepare written reports and correspondence to CEO, COO, CFO, and GMs as required.
• Travel locally, regionally, or out-of-state as needed.
• Must be willing and able to work nights, weekends, and holidays.
• Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing/maintaining professional and personal networks.

EMPLOYMENT AUTHORIZATION, WORK CARDS

• Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission. It is the responsibility of the Team Member to always have all appropriate document(s) current and valid.
• Otoe Missouria Gaming License  
• Driver’s License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of the job, the Team Member is regularly required to talk or listen. The Team Member is also regularly required to sit and use hands to finger, handle or feel objects, tools, or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance and stoop, kneel, crouch or crawl. The Team Member must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs. Team Member must be able to sit for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is occasionally exposed to fumes or airborne particulates, including second-hand environmental smoke. The noise level in the work environment is moderate to low. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. This Company promotes a drug-free work environment.

PUBLIC RELATIONS

Important attributes of any team member of OMDA - 7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.

DISCLAMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.