Position Summary

Manages and directs the daily activities of the Poker Room.  Responds to questionable activities by employees or customers and takes appropriate action to correct the situation.  Maintains integrity and security of all games, monies, and personnel.  Ensures compliance with federal and state gaming regulations.

Supervision Exercised

Reports to the General Manager of Gaming Operations.

Supervises Poker Shift Supervisor, Poker Floor Person, and other personnel as assigned.

Major Duties And Responsibilities

1. Supervises, directs and/or performs activities designed to provide quality customer service and establish guest perception of the Poker Card Room as that of exceptional hospitality and friendliness.
2. Schedules employee work hours for maximum utilization of manpower.
3. Interviews, auditions, hires, disciplines and discharges employees as necessary.
4. Observes employees in the performance of their duties to determine whether they are trained to meet the standards set for their respective positions.  Ensures employee development through training for all games and employee relations.
5. Plans and implements policies, rules and directives to accomplish department objectives.  Improves and standardizes house rules and procedures.
6. Directs supervisors in coordinating the work of their assigned employees and assigned areas of responsibilities to assure shift continuity.
7. Ensures strict adherence to the Sandia Resort and Casino System of Minimum Internal Controls.  Meets with the Sandia Tribal Gaming Commission (STGC) to update internal controls as necessary.
8. Directs and monitors supervisor and employees to ensure game protection and loss prevention techniques.
9. Evaluates and continuously compares the performance of the Poker Room operations and standards.  Analyzes abnormal deviations from the norm and takes corrective action when necessary.
10. Plans game types, house rule and limits.  Consults with casino management on appropriateness and suitability.
11. Ensures Poker Card Room operations comply with gaming laws and regulations.
12. Requests assistance from Surveillance and Security to ensure the protection of casino assets, customers, employees and casino property.
13. Responsible for timely submittal of all department performance appraisals.  Provides final decisions on levels of any performance based merit increases.
14. Develops schedules for the Poker Room.
15. Performs additional duties and responsibilities as necessary or assigned.

Secondary Duties And Responsibilities

Knowledge, Skills And Abilities

1. Ability to supervise and direct the work of employees.
2. Ability to plan and implement work schedules.
3. Ability to deal effectively with the public.
4. Ability to work odd and unusual hours, including weekends and overtime.
5. Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
6. Ability to write and prepare standard reports and documents.
7. Knowledge of all Poker Room game rules and regulations.
8. Must be able to read, write and speak English fluently.

Minimum Qualifications, Education And Experience

Required

1. High School Diploma, GED certification or equivalent.
2. Bachelor’s degree in management and five (5) years progressive and responsible experience in casino Poker Card Room Management. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling nine (9) years may substitute for the required education and experience.
3. Five (5) years supervisory experience.
4. Must be at least 21 years of age.

Licensing Status

1. Must be able to obtain and maintain the required Gaming License.
2. Will require a post-offer, pre-employment and random drug screening.

Working Conditions

1. Work is performed indoors.
2. Work hours are subject to change with overtime work required.
3. Subject to hazards, which may cause personal bodily harm; smoke, common colds, influenza, dust, odors and elevated noise levels.
4. Tasks may be performed on uneven, inclined, hard and soft-carpeted floors.  Ability to work a flexible scheduled including weekends and holidays.
5. Duties may involve walking, standing for long periods of time, sitting and crouching. Specifically required movements include the following:

• Trunk - bend, twist, rotate, push, pull, carry
• Arms – reach, carry, lift, twist, and rotate
• Legs – lift, push, pull, twist, and rotate
• Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.