The Opportunity
The Boston Bruins are hiring a Fan Relations Account Executive to join our team at TD Garden in Boston, Massachusetts. As a Fan Relations Account Executive, you will be responsible for servicing and retaining a client base of Boston Bruins season ticket holders. You will drive revenue by selling season tickets, game plans, group ticket packages, Boston Garden Society products, and Legends Club memberships.
Pay
Minimum – Anticipated Maximum Base Salary: $39300 - $51100 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
Benefits
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
Responsibilities
- Responsible for servicing and retaining an annual client base of Season Ticket Holders
- Collaborate with the box office to resolve guest service issues and help with ticket upgrades
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Aid with the execution of events and benefits, interacting with guests on-site to optimize the guest experience
- Manage a client base of Boston Bruins Game Plan Holders, Group Buyers, and TD Garden Suite Renters
- Solicit referrals and make recommendations to generate new sales leads
- Handle and respond to communication received from ticket holders and fans
Qualifications
- Bachelor's degree or equivalent
- Minimum of 3 to 5 years of client retention and sales experience
- Knowledge of Ticketmaster Archtics, Ticketmaster Account Manager, and Salesforce
- Excellent communication and problem solving skills, detail oriented
- Able to work with internal guests on a professional level
Who We Are
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
