Description: Historical Horse Racing (HHM) Technology Manager

The work environment characteristics/responsibilities described herein are representative of those a HHM Gaming Tech Manager - E encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all inclusive, but a general illustration.

• Responsible for the daily technical activity, repair, and maintenance of all HHR machines (electronic gaming machines), SDS, progressive, related equipment and staff on the gaming floors.
• Audits and analyzes daily performance and revenue reports, machine exception reports and progressive reports.
• Ensures the HHR hold percentage and game performance is in alignment with budget requirements.
• Identifies and addresses mechanical and accounting related machine problems.
• Maintains all necessary paperwork and documentation regarding all HHR machine activity, maintenance, repairs and inventory control. Coordinates any HHR machine activity on the gaming floor with supporting departments and the VRC as needed.
• Maintains the SDS HHR data system, progressive and media systems.
• Actively communicates and researches with all HHR machine vendors concerning any HHR machine and SDS/CMP related problems that arise.
• Interacts with supporting departments to maintain the overall floor operation according to established department, company and state gaming policies and procedures.
• Reports activity daily and coordinates with other departments/properties; including customer activity and proactive repairs and maintenance, HHR moves, diagnostics and any unusual activity.
• Analyzes gaming reports to evaluate and optimize performances of gaming equipment and recommend changes as needed.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• With General Manager and Shared Services oversight, establishes department standards, guidelines, and objectives.
• Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Protects company assets by adhering to company policies and all state and regulatory compliance including internal controls policies and procedures, Title 31, and any other policy and procedure required by the company.
• Responsible for controlling labor costs through proper forecasting and scheduling of staff.
• Oversees training of HHR team members.
• Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.
• Maintains meticulous security of keys, radios, handheld devices and any other devices issued.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the director.
• Monitors the day-to-day activities of the department(s) as subject to established company policies.
• Keeps position supervisor informed of relevant activities.
• Other duties as assigned.

Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

Position Qualifications:

• High School diploma or GED equivalent required plus four (4) years’ experience as an HHR Technician Supervisor or a minimum of one year of experience as an HHR Performance Manager in a high volume, complex gaming environment. 
• Associate degree or formal training in electronics or related field preferred. 
• Other combinations of education and experience may be considered. Working knowledge of electronics and related test equipment. 
• Ability to work with word processing and spreadsheet software required; experience in computer, electronics and technical equipment repair preferred. 
• Must be able to formulate and communicate ideas and to make independent decisions.

Certificates, Licenses, and Registrations: 

• Virginia Racing Commission License
• Valid Driver’s License plus minimum three (3) years’ driving experience.

Supervisory Responsibilities: Manages subordinates who may supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).