JOB SUMMARY:

Collaborate with the Director of Marketing to develop department goals and objectives, and coordinate the activities of the Player Development Department to ensure that all goals and objectives are reached or surpassed. Assist Director of Marketing in creating a culture of data driven results and incremental revenue via the planning, practice and successful execution of excellence in customer care, creative messaging, memorable experiences and customer valued offers. Responsible for presenting a positive image of WinnaVegas Casino

JOB DUTIES:

• Develop and motivate employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Leverage all available player tracking technology to drive incremental play and revenue.
• Review and interpret reports regarding membership rewards, and utilize data to promote successful player development and retention programs.
• Direct the timely preparation of all weekly, monthly, quarterly, and annual player development promotions and events with quantifiable and measurable results.
• Initiate player recruitment programs/promotions/events to encourage usage of the player’s club card.
• Direct staff in recruiting potential new players and retention of current customers.
• Work closely with other departments in the coordinating, planning and execution of monthly, quarterly or yearly player development programs.
• Interview, hire and train Casino Host personnel to ensure adequate/efficient staffing.
• Oversee the scheduling and payroll for all direct reports
• Establish and assure all player development benchmarks are being achieved. (This includes, but is not limited to acquisition and coding of player to host, recovery of declining and inactive players, identifying and hosting to High Value Players, comping to High Value Players, and telemarketing or communicating with High Value Players to incentivize incremental visitation to the casino.)
• Perform special projects and other responsibilities, tasks, or duties as requested.
• Comply with all department policies and all respective regulatory procedures.
• Must possess excellent organization and communication skills.
• Ability to produce a quality product on a consistent basis.
• Ensure confidentiality throughout the department.
• Must agree to maintain Drug-Free Workplace as a condition of employment.
• Makes sure the tracking system is operational at all times, with the assistance of M.I.S.
• Prepare annual budget for all areas under immediate supervision.
• Update S.O.P.’s, and Job Descriptions as needed.
• Ensure all “Players Club Guest Situation Forms”, are followed as per S.O.P.s, and Players Club Guest Complaint Forms” are taken care of immediately.
• Must attend all meetings and/or training as required.
• Create and achieve business plans for the department on a yearly basis.
• Read, understand and adhere to the Winnebago Gaming Compact and Winnebago Tribal Gaming Code, Rules and Regulations
• Perform all other job related duties as assigned.

Supervised By: Director of Marketing

AUTHORITY AND SUPERVISORY CAPACITY 

• Possesses authority needed to accomplish 1-24

SIGNATURE AUTHORITY

• All required documents for Department

ACCESS TO SENSITIVE AREAS

• With Security escort in accordance with Internal Controls

CONDITION OF EMPLOYMENT

• Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in business, sales, marketing field preferred.
• Five years or more experience of progressive Player Development.
• One to three years as a supervisor or equivalent or higher.
•  Must possess excellent communication, organizational, and analytical skills.
• Able to work all shifts, holidays and weekends as needed.
• Computer skills, intermediate skills in the use of personal computers, Microsoft Office Suite Software, data entry email, POS, and enterprise specific programs.
• Ability to make decisions, recognizing established precedent and practice, and to use judgement and tact in meeting new situations
• Ability to establish, and maintain effective relationships with other employees, managers, and the general public.
• Must possess excellent customer service skills, strong professional etiquette and be a self-starter with the ability to multitask, follow-up and complete tasks in a timely manner with minimum supervision.
• Strong working knowledge of analytical tools and spreadsheets.

Conceptual understanding of the following:

• National Indian Gaming Commission (NIGC)
• Minimum Internal Controls Standards (MICS)
• Winnebago Gaming Commission
• U.S. Treasury Bank Secrecy Act & U.S. Patriot Act of 2001 (With regards to Title 31 and Suspicious Activity Reports pertaining to Casino activity)
• State Compact between The Winnebago Tribe and the State of Iowa
• Winnebago Indian Community-Tribal Gaming Ordinance

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.