SUMMARY:

Responsible for of managing and administrating all aspects of the Slot Operations under the direction of the Director of Gaming.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitors and provides support for all aspects of the slot department, including, but not limited to, training, scheduling, etc.
• Creates high morale among all Slot department Team Members; encourages and role models excellent service to our guests
• Provides leadership and leads by example for the department, ensures all Slot Team Members are well informed and operating within the guidelines established by the department and the company
• Prepares operating budget for revenues and expenses and operates within those guidelines. Explain variances when necessary
• Updates department policy and procedure manuals and MICS as needed
• Evaluate and analyze the performance of slot machines and make recommendations on floor layout, purchases, and conversions. Works closely with vendors to ensure we have the latest product on our gaming floor
• Strives to build and maintain rapport with internal and external guests by handling disputes and ensuring guest satisfaction.
• Thorough knowledge of Title 31 guidelines ensures compliance with all gaming rules and regulations
• Ensures evaluations are given in a timely manner to direct reports with appropriate development plans, sets expectations, and provides coaching
• Assists with reviews and evaluation of departmental performance on a regular basis and works with the Director of Gaming to take appropriate steps in resolving unsatisfactory results or conditions
• Sets clear directives needed to meet departmental standards and achieve departmental and company goals
• Assists in maintaining a spotless casino by disposing of any cups, glasses, or bottles left on the floor by guests
• Adheres to regulatory, departmental, and company policies and encourages others to do the same
• Mentors and leads by positive example and is consistent and ethical with decision-making.
• Partners with other departments to safeguard team member, company, and Tribal assets
• Review all slot project paperwork to ensure accuracy
• Thorough knowledge of slot math and PAR sheets
• Other duties as assigned as necessary

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• BA/BS degree in Business or related field from a four-year accredited college or university, or equivalent work experience of five years in a slot operations environment
• Minimum of five years of recent and progressive managerial experience in all areas of Slot Operations including Slot Performance
• Demonstrated proficiency in solving basic math equations
• Must project professionalism and possess excellent verbal and written communication skills
• Extensive knowledge of casino rules, regulations, and procedures pertinent to Bingo and Slot Operations
• Professional appearance as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Must be able to work both independently and as a member of a team
• A record of satisfactory performance and reliability in all prior and current employment

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to maneuver to all areas of the casino
• Must be able to lift up to 40 pounds
• Must be able to bend, reach, kneel and grip items
• Must be able to walk and stand for long periods of time (8-10 hours)
• Must have a sense of urgency and keep up with fast paced business practices
• Operate in mentally and physically stressful situations
• Respond to visual and aural cues
• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust