Compensation: Salary Grade 9 DOE

Position Description:

Title: IT Technician II

Reports to: Network Administrator

Location: Yreka, CA

Salary: Salary Level 9, (DOE)

Classification: Full Time, Regular, Non-Exempt, Non-Entry Level

Summary:

Provides first contact support, dispatches, monitors and communicates statutes of IT request.

Responsibilities:

Record, research and patch all levels of support ensuring closure and documentation of request.
Install desktop applications and updates as required.
Respond to questions concerning access to various software programs and other network resources.
Receive, prioritize and responds to service calls for incident resolution and documentation.
Provide training to users as necessary.
Complete elevated tickets and document solutions.
Recognize and suggest areas for IT support staff improvements.
Communicate to management high impact incidents, problems and requests.
Analyze and trend information requests.
Meet or exceed departmental metrics as established over time.
Quickly restore services within the first level of support through diagnosis and application of known remedies and determination of the appropriate course of action.
Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
Provide courteous service to our guests and be cordial to all Team Members.
Communicate effectively both orally and in writing.
Shall be polite and maintain a priority system in accepting other position related job duties as assigned.

Working Conditions & Environment:

Work is subject to frequent and prolonged sitting, and lifting up to 60 pounds.
Work occasionally involves working in confined spaces.
This is a 24/7 operation that may require on-call or overtime.
Work is performed in an office environment with occasional exposure to noise common to gaming environment.
Must be able to work in a non-smoke-free environment.
Ability to work all shifts, weekends, holidays & special events.