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Drop Count Assistant Manager

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Position Summary

Under direct supervision of the Drop Count Manager, oversees Supervisors, and Drop Count Team Members. Ensures compliance with internal controls and monitors and verifies accuracy of process documentation. Maintains confidentiality of all privileged information.

 This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Monitors all activities performed by the Drop Count Team.
  • Monitors, reviews, and performs hiring, training, scheduling, supervising, and performance evaluations of the Drop Count staff.
  • Assists Drop Count Manager with establishing goals and objectives for the Drop Count Teams.
  • Assists Drop Count Supervisors with drop scheduling and meetings.
  • Assists the Drop Count Supervisors with escorting vendors and technicians for repairs and resolution of problems as needed.
  • Assists Drop Count Manager with monitoring and reviewing all finalization of gaming machine and kiosk count documentation.
  • Assists Drop Count Manager in monitoring and reviewing random drops for accuracy of the gaming machine and kiosk count.
  • Assists in the monitoring and reviewing the segregation of duties and proper count team periodic rotation.
  • Assists Drop Count Manager with monitoring and reviewing Drop Count Team investigating documentation for variance, and out of the ordinary occurrences. 
  • Assists Drop Count Manager with monitoring and ensuring that procedures are followed while checking in or checking out sensitive keys. 
  • Assists the Drop Count Supervisor in the ordering of supplies and items needed for day-to-day operations. 
  • Assists the Drop Count Supervisors with payroll.
  • Assists Drop Count Manager with monitoring and ensuring training for all Drop Count Team on policies/procedures and count processes. 
  • Ensures compliance with official policies, procedures, and internal controls for soft counts. Assists Drop Count Manager with reviewing all recommended changes to policies and procedures.
  • Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).    
  • Ensures a safe working environment for all Drop Count Personnel.
  • Maintains confidentiality of all information.
  • Works closely with management and maintains good communication with management, team members, and guests. 
  • Assists the Drop Team Manager with monitoring the Drop Count Team leadership contributions toward the team’s effort and accomplishes related results as required.
  • Assist the Drop Team Manager in monitoring all Drop Count Team duties as needed. 
  • Performs other duties as required.
  • Minimum Qualifications

    Education And Experience

    High School Diploma or GED plus a minimum of five (5) years gaming experience in cash handling or drop team.  At least three (3) years in a supervisory capacity for the drop team, or equivalent combination of education and experience. Must have experience in troubleshooting and performing maintenance on electronic devices. Must be proficient in excel. Must be 18 years of age. No felony, theft, or stealing convictions.  Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain, and maintain gaming license to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Knowledge of cash handling techniques.
  • Knowledge of modern office practices, procedures, and equipment.
  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
  • Knowledge of records management and basic accounting procedures.
  • Ability to communicate effectively in the English language both verbally and in writing with staff and the general public.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels.
  • Ability to maintain confidentiality.
  • Ability to make solid decision and exercise independent judgment. 
  • Ability to meet strict time lines.
  • Advanced skills in operating business computers and office machines, including working in a Windows environment, specifically Word, Excel, Access, presentation software (such as PowerPoint), and PC-based computerized accounting software 
  • Ability to carry out instructions furnished in verbal or written format.
  • Ability to process data, format and generate reports. 

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The team member frequently is required to walk.  The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl.  The team member must occasionally lift and/or move up to 75 pounds.

    Work Environment

    Work is generally performed in a fast-paced environment with a high noise level.  Some work is performed in a Casino setting with exposure to second-hand smoke and a high noise level.  Evenings, graveyards, holidays, and/or weekend work may be required.  Extended hours and irregular shifts may be required.

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    Desert Diamond Casino West Valley

    9431 W. Northern Ave

    Glendale, AZ 85305

    Hotel Casino
    Managed By Desert Diamond Casinos

    Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities.