Description
Work for fast paced and energetic environment focused on directly supporting team members while providing a great guest experience at one of our unique dining destinations! Enjoy weekly pay, health benefits, and flexible schedules!
Job Overview: Manages the food services operation of multiple outlets to ensure a pleasant guest experience and efficient, cost-effective operations. Objective is guest retention to support casino. Responsible for meeting financial goals of assigned outlets.
Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.
Job Duties:
- Manages and coordinates, in conjunction with Assistant Managers, restaurant activities to obtain effective use of equipment, facilities, and personnel. Conducts daily operations in adherence to policies, procedures, food quality, safety, and service standards, including responsible alcohol service.
- Interacts and establishes relationships with guests to improve retention, promote guest loyalty, and resolve guest complaints.
- Leads team of direct reports with responsibility to recruit, interview, select, hire, and promote team members. Includes team member training and developing. Completes performance appraisals for direct reports, provides performance feedback, and conduct disciplinary actions up to termination.
- Participates in the development and formulation of administrative and operational policies and procedures. Designs work processes and oversees scheduling to maintain appropriate staffing levels. Plans weekly and daily specials.
- Tracks covers and revenue; develops and recommends strategies to meet or exceed revenue goals. Analyzes trends to project future performance.
- Prepares department budget. Reviews monthly profit and loss statement and explains variances; reviews and monitors budget, including weekly payroll and tip reports.
- Maintains proper rotation of products. Ensures compliance with all prescribed food and safety standards. Maintains sanitation through regular inspections of equipment, supplies and proper food storage.
- Provides breaks to other Restaurant Managers
- Coordinates additional training for guest service and leadership classes.
Job Requirements:
Reflects MINIMUMEDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:
- Must be 21 years of age or older.
- Demonstrated leadership skills including any combination of post-high school restaurant education and restaurant management experience to equal seven years.
- Prior experience in an a la carte, café or casual dining environment.
- Intermediate experience with word-processing, spreadsheets, presentation, electronic mail software, and restaurant-specific software.
- Excellent organization and project management skills.
- Demonstrated ability to maintain confidentiality.
- Certified Food Service Manager Certificate or ability to obtain within one year of employment.
Leadership Competencies:
- A proven people leader with success building and leading high performing teams. Act as a leader of change and innovation across the business.
- Skilled in proactively assessing organizational performance and aligning solutions with strategic and cultural initiatives.
- Demonstrated success of strong relationship management and team building skills, with ability to influence leaders and team members at all levels within the greater organization. Experience with change management and rolling out small and large scale initiatives.
- Strong collaborator who influences effectively with a variety of internal and external stakeholders at all levels.
