Description

Serves drinks to guests in a timely fashion and attentive to guests, making them feel welcomed at all times.

Principal Duties & Responsibilities

Observes guests to respond to their needs.

Follows alcohol awareness procedures regarding company’s responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines.

Takes beverage orders and communicates it to bartender.

Assists in the preparation of drinks and presents drinks to guests.

Serves both alcoholic and non-alcoholic beverages to casino guests.

Requests ID from customers when legal age is questionable.

Removes empty or dirty glasses and bottles and returns them to bar or kitchen.

Keeps service area stocked and cleaned.

Provides fast, exceptional service and receives satisfaction comments on internal shops.

Handles money according to procedure and secures all monies at the end of each shift.

Maintains quick and prompt service while maintaining a smile.

Maintains round times of 20 minutes or less on Casino Floor for drink service.

Carries full trays of no more than 20 drinks on tray.

Adheres to department and property policies and procedures.

Maintains knowledge of property information, including memorabilia.

Serves as an ambassador of goodwill while working and at guest and public relation functions.

Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.

Resolves service problems according to guidelines.

Provides personalized service and uses guest name.

Speaks positively when talking with guests and co-workers.

Promotes casino events and programs.

Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination.

Knowledge, Skills, And Abilities Required

High school diploma or general education degree (GED).

Must be 21 years of age.

Previous experience as a waitress, preferable in a similar environment.

Must be able to communicate clearly and effectively with all Hard Rockers and guests

Possess excellent guest service skills.

Must be able to read, write legibly, understand and speak English.

Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Able to work flexible hours and days. Also able to work banquets and special events.

Know or able to learn tray service and cocktail ingredients.

Must meet professional appearance standards as prescribed by Hard Rock policy.

Able to stand and walk for up to four hours wearing one-inch heels.

Able to work in a fast paced and often crowded environment.

Must have basic mathematical skills. Must be able to add, subtract, multiply and divide.

Ability to interpret a variety of instructions.

Must project a professional and positive image.

High energy level.

Excellent interpersonal skills.

Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

Counterfeit Currency Prevention

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction and Overview

Title 31 SAR Incident Reporting Awareness Training*

Sexual Harassment Awareness for Frontline

TRMG Title 26 & Form 8300 for Non-Casino Departments *

Prevent Human Trafficking

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking C Extreme Heat O

Sitting R Temperature Changes O

Lifting C Wet R

Carrying C Humid O

Pushing O Noise C

Pulling O Vibration R

Climbing O Hazards O

Balancing O Atmospheric Conditions O

Stooping O Cigarette Smoke C

Kneeling O

Crouching O

Crawling R

Reaching C

Handling C

Grasping C

Feeling C

Talking C

Hearing C

Repetitive Motions C

Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

_____ Light work

__X__ Medium work

_____ Heavy work

_____ Very heavy work