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Pool Concierge

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Temporary Part-Time

Reporting to the Pool Service Supervisor, the Pool Concierge must be an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. A successful candidate demonstrates passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. The Pool Concierge will engage and greet all guests with elevated service with our VIP’s for the pool check in/ cabana rental/ day bed rentals. They will coordinate VIP arrivals; communicate to designated personnel for escort and delivery of amenities. The Pool Concierge also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

Essential Duties & Responsibilities

1.  Welcomes guests, including VIP members, at Pool check in and ensures they are comfortable. This includes specializing, coordinating, and booking cabanas and day bed rentals. The Pool Concierge coordinates VIP arrivals; communicates to designated personnel for escort and delivery of amenities.

2. Performs and accurately records retail transactions including cash, credit card, Earned Rewards and comps through Point of Sale System using proper procedures.

Maintains a cash drawer and balances drawer at the end of their shift, maintaining a minimum of variances.

3.  Communicates effectively between team and shared departments while consistently checking in with guests on pool deck to meet all needs.

4. Responsible for day-to-day tasks including but not limited to; maintaining safe, sanitary, and cleanliness in all areas visible to guests, organizing and consistently upholding merchandise presentations within the pool kiosk.

5. Assist facilities team in setting up and tearing down pool deck equipment.

6. Models and upholds enterprise and department policies and procedures as well as Standard Operating Guidelines.  Ensures day-to-day operations including product-receiving, fulfillment, and training requirements.

7. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

  • High School Diploma or GED required.
  • Minimum of one year of experience in customer service required.
  • Previous experience in a spa, resort or pool environment highly preferred.
  • Ability to work outdoors in seasonal heat or cold as well as inclement weather
  • Ability to communicate effectively with guests, team members and management, both verbally and in writing a must.
  • Must be able to handle multiple tasks and/or guests simultaneously.
  • Intermediate proficiency in Microsoft Outlook, Word and Excel is necessary.
  • Must possess outstanding communication and interpersonal skills.
  • Must be able to provide a genuine and sincere service experience in a friendly and professional manner.
  • Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: personal and or health information from customers.
  • Must actively listen to provide optimal service tailored to guest requests.
  • Ability to multi-task in a fast-paced, high demand environment required.
  • Must have experience working under pressure while meeting deadlines and goals.
  • Must be comfortable working in both spa and casino environment.
  • Must be comfortable with sitting and standing for long hours.
  • Ability to maintain a positive and professional demeanor under challenging situations.
  • Must be able to work a flexible schedule including weekends and holidays.

Certificates/Licenses/Registrations

  • Must be CPR/AED Certified or possess the ability to obtain and maintain certification upon employment.
  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard

Highland, CA 92346

Casino & Hotel

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.

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