Jobs at Yaamava’ Resort & Casino at San Manuel

• VIP Services Concierge (Guest Services)

  Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.

• Hotel Bell Person (Guest Services)

  Under the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the Hotel to all internal and external guests; ensuring the highest customer service standards of the Hotel brand are upheld at all times. The Bell Person consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Additionally the Bell Person is responsible for providing safety awareness, and ensures all guests, vendors and team members’ temperatures are screened per proper protocol, including asking a determined series of health questions before entrance of the property. This position works varied shifts as determined by business needs.

• Slot Technician (Slots/Electronic Games)

  Under the direction of the Slot Technical Supervisor, the Slot Technician is responsible for providing quality service to guests in the slot area, responding to technical service calls, and helping to keep the gaming floor clean and organized. The Slot Technician is responsible for troubleshooting machines and performing general maintenance tasks and repairs, including electronic and mechanical component repair, in addition to responding to floor calls while on shift. The Slot Technician may also be assigned to a specialized team such as Preventative Maintenance and Projects, as needed. The candidate selected for this role is also responsible for training new and current team members as designated. The Slot Technician also champions the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission, and values.

• Spa Room Specialist (Spa)

  Reporting to the Spa Service Supervisor, the Spa Room Specialist is responsible for guiding guests through their spa experience while ensuring all service and facility standards are met. This position demonstrates a passion for people, encouraging and inspiring guests to elevate their health and beauty, while creating a memorable best in class guest and safety experience. This position is also responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. The Spa Room Specialist supports a variety of spa/salon services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. The Spa Room Specialist is an outgoing, motivated individual capable of adapting to change in a fast-paced service driven environment.

• VIP Services Shift Manager (Sales & Marketing)

  Under the direction of the VIP Services Director, the VIP Services Shift Manager is responsible for the overall supervision of the department’s frontline staff and their responsibilities pertaining to exceptional guest service, hotel and restaurant reservations, support for the Player Development staff, and reaching and/or exceeding Department goals. The VIP Services Shift Manager oversees the training of Supervisors, as well as provides constant feedback, consultation and guidance to Supervisors to ensure efficiency and productivity. They also assist and direct Supervisors in the overall operation of the department including, planning and monitoring of all VIP Services activities that compliment enterprise goals while driving exceptional service standards.

• Carpenter (Engineering/Maintenance)

  The Carpenter is responsible for maintenance and restoration of the furnishings within San Manuel enterprise’s properties. The Carpenter performs duties ranging from fabricating, finish carpentry, framing, wall repair and faux painting. Reporting to the Maintenance Supervisor, the Carpenter maintains a proactive and innovative approach to repairs and develops creative solutions to benefit the enterprise and present Best in Class workmanship.

• Player's Club Ambassador (Sales & Marketing)

  Under the direction of the Guest Services leadership team, the Player’s Club Ambassador is responsible for supporting player’s club membership practices and various administrative duties associated with club membership and Guest Services. The Player’s Club Ambassador supports and compliments all property departments through VIP engagement and contacts. This position requires direct contact with the public while delivering superior guest service in accordance with department and enterprise standards, policies and procedures as created by Yaamava’ Resort & Casino.

• Audio Visual Technician, VIBE (Recreation/Entertainment)

  Under the direction of the Supervisor, Audio Visual, VIBE, the Audio Visual (A/V) Technician, VIBE provides in-depth technical programming and support for atmospheric based audio visual (A/V) systems. The A/V Technician, Vibe provides necessary training and continuous operational support while managing the day to day requests of the VIBE team. This position will be responsible for executing the direction of the VIBE Supervisor in the programming of atmospheric initiatives including the rotational sports programming of The 909. In conjunction with Marketing, delivers motion graphics/video projects adhering to Enterprise branding guidelines to enhance our guest entertainment experience. Handles daily technical operations and first line maintenance for audio and video entertainment on the casino floor and The 909 in order to assist in reaching profitability, guest satisfaction, and compliance goals. Provides encouragement, sets high expectations, and demonstrates positive examples necessary to ensure a fun, exciting and professional working environment for our team members and a pleasant and entertaining experience for our guests.

• Sr. Slot Technician (Slots/Electronic Games)

  Under the direction of the Supervisor, Slot Technical the Senior Slot Technician is responsible for administering proper training while on shift for Slot Technicians, Slot Attendants, and Slot Floor Supervisors. The Senior Slot Technician works closely with the Lead Slot Technicians to ensure slot products are operational and available for revenue generation. The Senior Slot Technician is required to perform advanced troubleshooting and repairs on gaming machines and machine components, in addition to the communications systems that encompass them (network switches and slot accounting system), while complying with internal controls procedures for department and enterprise policies.

• Centralized Scheduling Supervisor (Administrative)

  Under the direction of the Manager, Centralized Scheduling, the Centralized Scheduling Supervisor is responsible for ensuring that team member scheduling is aligned with anticipated demand by partnering with department leadership across the enterprise. The Centralized Scheduling Supervisor also liaises with casino department schedulers and leaders providing feedback to the Manager, Centralized Scheduling as necessary.

• Box Office Ticket Representative (Recreation/Entertainment)

  Under the direction of the Manager, Box Office, the Box Office Ticket Representative holds responsibility for the complete ticketing process inclusive of selling, issuing, and receipt of tickets during events within the Yaamava’ Theater at Yaamava’ Resort & Casino. This position ensures an exceptional guest experience at all times while serving as a resource and a first point of contact for all events. The Box Office Ticket Representative maintains a friendly and professional demeanor while providing assistance as needed for all ticketing functions, inclusive of answering questions, handling guest complaints, and resolving issues that arise.

• Chef de Cuisine (Chefs/Kitchen)

  Under the direction of the Executive Sous Chef, while working closely with the Executive Chef, the Chef de Cuisine supervises culinary management staff and hourly staff in daily overall kitchen operations for their assigned venue(s). The Chef de Cuisine is directly responsible for all scheduling, supervising, coordinating, and training of culinary staff for their designated kitchen(s). They develop all menus and recipes for their venue, and oversee planning, preparing and cooking of foods for menus for all occasions including special functions and holidays. In partnership with the Executive Chef and venue Manger, they establish menu forecasts based on customer counts, business forecasts, historic business levels, and holidays.

• House Person, Hotel Housekeeping (Housekeeping)

  Under the direction of the Supervisor Housekeeping, the House Person is responsible for maintaining 5-Star, 5-Diamond rating experience for the overall cleanliness of all public areas in guest view on the guest floors and heart of house areas. Responsible for delivering guest request items in a professional and timely manner according to our Forbes standards. The House Person also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

• Pool Tech (Engineering/Maintenance)

  Under the guidance of the Pool & Water Features Supervisor, the Pool Technician is responsible for ensuring the water in designated property areas is clean and safe for guests. The Pool Technician services and maintains swimming pools, fountains, spas, and hot tubs. The Pool Technician performs installations, and provides pool maintenance services including cleaning, filtering and purification. Additionally, the Pool Technician maintains the pools’ surrounding areas to be clean and orderly, while ensuring all pool safety rules and regulations are upheld.

• Spa Nail Technician (Spa)

  Reporting to the Salon Supervisor, the Nail Technician exhibits best in class nail and beauty services including, but not limited to knowledge of nail care services, and art techniques. The Nail Technician is responsible for operational excellence, superior product/service knowledge as well as ensuring a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. The Nail Technician is also responsible for delivering the ultimate beauty experience to every guest, at all times, by providing nail-care services that exceed guest expectations.

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