The Director of Gaming for Naskila Casino is responsible for overseeing the gaming floor and department Team Members to ensure ultimate guest experience in keeping with Naskila Casino's guest service standards. The right candidate will be able to develop an exciting and engaging environment for our guests, while ensuring that the gaming department is safe, adequately staffed and in compliance with all regulations and policies. 

Essential Duties & Responsibilities

• Ensures team members conform to regulatory and departmental policies and procedures for efficient gaming operations.
• Improves staff effectiveness by coaching, counseling, training, and recommending disciplinary action for team members; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
• Hosts regular staff meetings to ensure communication among personnel regarding administrative activities.
• Develops, maintains, and facilitates effective relationships, communication processes, and activities with all Naskila personnel and all other internal and external guests.
• Contributes to departmental effectiveness by identifying short-term and long-range challenges and goals that must be addressed, providing information and commentary pertinent to deliberations, recommending options and courses of actions, and implementing directives.
• Ensures all Team Members maintain knowledge of all games, jackpots, and required protocols; communicates and updates any changes to supervisory team.
• Coordinates shift activity reports.  Research issues/challenges and makes recommendations for resolution.  
• Explores opportunities to refine efficiency and improve guest service.    
• Coordinates the on-going coaching and mentoring of team as directed by management. 
• Must maintain excellent attendance and be available to work events and varied schedules per business need.
• Implements and participates in staff development and training programs.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes and conferences, reviewing professional publications and establishing networks.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Other duties as assigned.

Education & Experience: 

• Bachelors’ Degree, plus a minimum of ten (10) years progressive and related gaming management experience; or equivalent combination of education and experience may be considered in lieu of degree.
• Advanced proficiency with Microsoft Office to include Outlook, Excel and Word, and other software programs, such as POS and Player Tracking systems.
• Professional with strong leadership and communication skills with an ability to talk to others in a non-threatening manner to convey information effectively and appropriately.
• Experience in Gaming with thorough knowledge of Gaming Systems software and equipment.
• A combination of education and experience may be considered in lieu of requirements.

Skills & Abilities:

• Knowledge of federal and Native American Gaming regulations.
• Knowledge of basic accounting, math, and record keeping practices and procedures.
• Knowledge of mechanical functions and play aspects of gaming machines, procedures, and gaming floor operations.
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access, and PowerPoint.
• Skill in supervising, training, and evaluating assigned staff.
• Ability to efficiently schedule and utilize staffing.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to work independently and meet strict timelines.
• Ability to make solid decisions and exercise independent judgment.
• Ability to communicate with Team Members, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment. 
• Ability to provide clear and concise reports with excellent computer skills and abilities.

Preferred Education & Experience: 

• Three (3) to five (5) years experience working in tribal gaming.