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Cage & Player Services Supervisor (3pm-11:30pm)

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Description

Duties and Responsibilities:

  • Responsible for supervising the daily operation of Cage and Player Services.
  • Responsible for guest service, relations, and resolving disputes to ensure our guests have a favorable gaming experience.
  • Ensure the safety and security of Team Members and guests.
  • Facilitates processes and programs to control and reduce lost-time injuries effectively.
  • Delegate duties and assign responsibilities to Team Members.
  • Complete and process performance reviews.
  • Assist in developing Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
  • Review daily staffing levels to maintain a budgeted level of employment.
  • Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
  • Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
  • Abide by and ensure that all policies and procedures are followed to safeguard the company’s assets and funds.
  • Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.

Qualifications:

  • Leadership abilities demonstrated in supervising the department’s operations.
  • Maintaining a professional working relationship among all internal and external guests.
  • Excellent oral and written communication skills.
  • Willingness to assume overall responsibility relative to the performance of the department.
  • Three to five years of experience in a cashier/banking environment.
  • 2-year degree in related field or equivalent work experience preferred.
  • Two to three years of leadership experience preferred.
  • Money-handling experience is required.
  • Excellent customer service, problem-solving, and decision-making skills are a plus.
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Derby City Gaming & Hotel

4520 Poplar Level Rd

Louisville, KY 40213

Casino & Hotel
Managed By Churchill Downs Inc.

Derby City Gaming & Hotel

Derby City Gaming is located on Poplar Level Rd. in Louisville, Kentucky. It is the only licensed gaming facility in the state. The 85,000 square foot, $65 million-dollar facility features over 1,200 historical racing machines, with 70+ themes, on the 45,000 square foot gaming and entertainment floor. It also features a123-room hotel, Chophouse, Bourbon bar and a Sports Bar.

The adjoining five-story hotel tower features 123 rooms with 108 standard guest rooms, 14 corner suites and a VIP suite. The Derby City Gaming hotel enables guests to take advantage of unique hospitality and Kentucky Derby ticket pairing options.

Food & beverage venues include Oliver's Chophouse, a classic steakhouse featuring the finest steaks and seafood, and the Bourbon bar which offers an extensive selection of bourbons and wines. Guests also enjoy two casual dining areas, which include classic diner-style comfort foods at Lil’ Wagner’s and Railbirds Hot Chicken Restaurant. 

The Center Sports Bar is a horse racing simulcast wagering area with seating for 50, where players watch all the big games on fourteen 85’’ TV's, enjoy live bands on stage, as well as craft beers and specialty cocktails.

Derby City Gaming & Hotel is committed to elevating the entertainment experiences Louisville has to offer and ensure KY’s signature horse racing industry continues to thrive.

Derby City Gaming Downtown is now also open and features a 44,000 sq. ft. historical racing machine entertainment venue with close to 500 machines on a non-smoking gaming floor, with an open-air smoking and gaming patio, as well as three lively bars & lounges, live entertainment, sports wagering, and a gift shop.

We offer great pay, exciting career opportunities and exceptional employee benefits:

  • 401k (with up to 5% company match)
  • Employee Stock Purchase Plan (15% discount)
  • Health, Dental, & Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • Complimentary Short and Long-Term Disability
  • Complimentary Life Insurance
  • Paid Time Off
  • Company-Sponsored Volunteer Opportunities
  • Advancement Opportunities
  • Team Member Recognition Program
  • Promotions, additional opportunities and the chance for further professional development are also available.
  • And More!


Opportunities for advancement abound!
Our parent company, Churchill Downs Incorporated is an industry-leading racing, online wagering and gaming entertainment company anchored by our iconic flagship event, the Kentucky Derby. CDI owns and operates three pari-mutuel gaming entertainment venues with approximately 3,050 historical racing machines in Kentucky. 

It also owns and operates TwinSpires, one of the largest and most profitable online wagering platforms for horse racing, sports and iGaming in the U.S., as well as seven retail sportsbooks. 

CDI is also a leader in brick-and-mortar casino gaming in eight states with approximately 11,000 slot machines and video lottery terminals and 200 table games.

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