Pay

Minimum – Anticipated Maximum Base Salary: $61,200 – $82,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead the recruitment, onboarding, training, and ongoing development of retail team members, fostering a high-performance culture focused on service excellence, accountability, and continuous improvement
• Provide day-to-day leadership, support, and clear direction to retail supervisors, ensuring consistent execution of company policies, operational standards, and guest service expectations across all locations
• Ensure full compliance with all federal, state, and local regulations, including those related to alcohol service, food safety and sanitation, payroll practices, and employment laws, proactively addressing any gaps or risks
• Execute and uphold company directives related to physical inventory processes, including cycle counts, audits, and reporting, ensuring accuracy, accountability, and timely reconciliation
• Oversee inventory management at the store level, monitoring stock levels, product flow, and replenishment of approved merchandise programs to minimize shrink, avoid stockouts, and support revenue goals

More about you

• Minimum of 2 years of supervisory or leadership experience, with a demonstrated ability to lead teams in a fast-paced, customer-facing environment
• Prior experience in retail operations preferred, including exposure to merchandising, inventory management, and point-of-sale systems
• Proven ability to train, coach, and develop team members, fostering a culture of accountability, engagement, and continuous improvement
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook, with the ability to utilize systems for reporting, communication, and operational tracking
• No degree required; equivalent combination of education, training, and relevant work experience will be considered

Physical requirements

• Must be able to lift at least 30 pounds
• Frequent standing, bending, lifting, and walking