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IT Infrastructure Technician

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Position Summary

Under direct supervision of the IT Support Supervisor, provides user support, complex problem analysis and resolution trough the exercise of independent judgment and the exercise of discretion, in-depth technical assistance, and training for hardware, software, network and telephone information systems. Performs network administration functions such as troubleshooting, changes and upgrades.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •  Performs general problem solving and assistance on software applications, hardware systems and telecommunication systems.
  •  Provides in-depth technical assistance and maintenance support to departmental end users.
  •  Problem solving and technical assistance duties are accomplished through the routine exercise of discretion and independent judgment within parameters established by IT management.
  •  Documents projects; writes and maintains user instructions.
  •  Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems.
  •  Maintains applicable records of all maintenance and repairs. 
  •  Maintains knowledge of current technological developments/trends in area of expertise.
  •  Pursues certification as a Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA) and receives on-the-job training to perform routine network administration functions.
  •  Maintains a good communication with co-workers and maintains a positive and professional work environment.
  •  Contributes to a team effort and accomplishes related results as required.
  •  Performs other related duties as required.

    • Minimum Qualifications

    Education And Experience

    High school degree or GED; 3 years experience in IT Support or equivalent combination of education and experience. No felony, theft or stealing convictions.   Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •  Knowledge of relevant state-of-the-art technology, equipment, and/or systems.
  •  Knowledge of guest service standards and procedures.
  •  Knowledge of computer hardware and software and telecommunication systems.
  •  Knowledge of current developments and technological trends in computer hardware and software.
  •  Knowledge of available computing and/or network hardware and peripheral equipment.
  •  Ability to perform preventive maintenance on computer hardware and software.
  •  Ability to communicate technical guidance and instruction to users on the use of Personal Computer (PC) and/or mainframe applications and systems.
  •  Ability to determine computer problems and to coordinate hardware and/or software solutions.
  •  Ability to communicate, read, and write clearly in basic English.
  •  Ability to demonstrate outstanding guest service at all times.
  •  Records maintenance skills.
  •  Ability to foster a cooperative work environment.
  •  Technical writing skills.
  •  Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in an office and Casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.

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    Desert Diamond Casino Tucson

    7350 S. Nogales Highway

    Tucson, AZ 85756

    Casino et Hôtel
    Géré par Desert Diamond Casinos & Entertainment

    Desert Diamond Casino Tucson

    Desert Diamond Casino Tucson is located a convenient distance from both the Tucson International Airport and downtown.

    The casino offers a poker room with competitive tournaments, slots, table games including live blackjack and roulette, high-stakes bingo, and a sportsbook.

    Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor.

    The Hotel & Conference Center features renovated guestrooms packed with amenities and state-of the- art meeting spaces, complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

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