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Grand Casino Hinckley
General Manager
DEPARTMENT:
Gaming Operations
REPORTS TO:
CEO of Grand Casinos
Lead the Property. Develop Leaders. Deliver Results.
The General Manager is responsible for the overall direction, performance, and Guest experience of the Grand Casino property and related hotel operations. This role provides visible, engaged leadership across the operation—ensuring the business is supported when it matters most and that teams are coached, aligned, and accountable.
As the senior on property leader, the General Manager drives profitable growth, operational excellence, and regulatory compliance while developing a strong leadership bench and culture rooted in Grand Casino and Mille Lacs Band of Ojibwe Values.
What You’ll Own
Property Operations + Business Performance
- Lead overall property operations across gaming, hotel, food & beverage, marketing, facilities, security, and Guest service.
- Establish performance, revenue, and profit objectives aligned to enterprise goals and property priorities.
- Use operational and financial KPIs to identify trends, strengthen accountability, and improve performance across departments.
- Drive continuous improvement by identifying gaps, removing barriers, and ensuring timely execution of priorities.
- Anticipate future operational, workforce, and market needs and adjust strategy proactively.
- Ensure consistent execution of service standards, operational excellence, and brand expectations across all departments.
- Maintain a strong presence on the casino floor and in key operational areas to ensure real-time leadership, responsiveness, and visibility.
Financial Leadership + Planning
- Own full property P&L performance across gaming and non‑gaming operations, including revenue growth, labor management, expense control, and profitability.
- Optimize staffing and scheduling to meet business demand, maximizing labor efficiency while maintaining peak Guest service across all property operations.
- Review operational and financial performance routinely and take decisive action when results are off track.
- Participate in annual planning and performance management, including budgets, forecasting, and profitability strategies.
- Partner with functional and department leaders to deliver short-term results while building long-term sustainability.
- Ensure disciplined resource allocation and decision-making aligned to business impact, ROI, and enterprise priorities.
- Assist in preparing capital plans and project prioritization to maintain competitiveness while ensuring safety, Guest readiness, and long-term operational sustainability.
Guest Experience + Brand Standards
- Direct Guest experience strategies that drive loyalty, reputation, and return visitation.
- Enhance Guest experience and engagement by fostering a service-driven culture, implementing operational improvements, and partnering with leadership to deliver consistent, memorable experiences.
- Maintain rapport with Guests and ensure timely resolution of sensitive issues or service breakdowns.
- Ensure service delivery aligns with brand attributes and competitive expectations in the gaming and hospitality market.
- Promote consistent service recovery practices and high-touch leadership presence during peak business periods.
Leadership + Culture + Talent Development
- Build and develop high-performing teams through preference hiring, coaching, and succession planning, driving leadership readiness and operational excellence.
- Strengthen succession planning and talent pipelines through strong selection, development, and performance management practices.
- Build a high-performing leadership team through coaching, mentoring, feedback, and accountability.
- Promote a culture of teamwork, recognition, mutual respect, and Associate satisfaction.
- Collaborate with Talent to maintain appropriate staffing levels and leadership capability across departments.
Compliance + Governance
- Ensure compliance with all Tribal, Federal, State, and Mille Lacs Band of Ojibwe gaming laws, rules & regulations, and company policies and procedures.
- Maintain accountability for accurate, thorough, and timely property records and reporting.
- Maintain operational discipline and readiness through consistent governance, controls, and leadership oversight.
Executive Alignment + Communication
- Facilitate Executive Operations meetings and monthly financial reviews to drive alignment and performance.
- Ensure communication flows effectively across the property and leadership teams through structured rhythms and clear expectations.
- Serves as a role model promoting a culture of exceptional Guest and team member service, engagement, and communication.
- Develop and execute property strategy consistent with Grand Casino strategic direction.
- Build strong relationships with key stakeholders and represent the property in executive and governance settings with professionalism and clarity.
You’ll Excel in this Role If You
- Are a visible, engaged leader who shows up when the business needs you most.
- Coach and develop leaders, not just manage departments.
- Take action, make decisions, and drive execution with urgency and accountability.
- Balance Guest experience, financial performance, and team culture with equal discipline.
- Build trust quickly across teams, partners, and stakeholders while setting clear expectations.
- Use data, performance trends, and business insight to drive decisions and improve results.
Qualifications
- Bachelor’s degree from an accredited school and five (5) years’ executive-level management experience in setting strategy, making enterprise-wide decisions, and being accountable for overall business performance required; OR
- Ten (10) years of progressive experience related to gaming, hospitality, and business experience with a minimum of five (5) years of executive-level management required.
- Strong communication and public speaking skills, including the ability to present to executive and Board level audiences.
- Must secure licensure through the Gaming Regulatory Authority (GRA) and adhere to all Detailed Gaming Regulations (DGRs).
- Mille Lacs Band Member and American Indian preference will be exercised in the hiring process
Leadership Expectations
Leaders at Grand Casinos are responsible for:
- Communicating clearly and aligning their team around shared goals.
- Collaborating across teams to support operational success.
- Prioritizing the hiring, development, and advancement of Mille Lacs Band and Preference Members while building high-performing teams and future leaders.
- Developing Associates through training, feedback, and growth opportunities.
- Coaching consistently to help each team member bring their best every shift.
- Creating a respectful, accountable environment where people feel valued.
Work Style + Flexibility
This is a highly visible, on-property leadership role in a 24/7 environment. The General Manager must maintain schedule flexibility, including rotating coverage needs, evenings, weekends, holidays, and key business periods to ensure operational continuity, Guest satisfaction, and leadership presence.
How Success Is Measured
- Achievement of revenue, profitability, and operational performance goals
- Guest satisfaction trends, service recovery effectiveness, and brand consistency
- Leadership bench strength, retention, and development of department leaders
- Execution speed and follow-through on operational priorities and initiatives
- Compliance performance, regulatory readiness, and risk management effectiveness
- Cross-department alignment and consistent accountability rhythms
- Capital project prioritization, execution success, and long-term asset competitiveness
Total Rewards
- Competitive executive salary and performance‑based incentives
- Comprehensive medical, dental, and vision benefits
- 401(k) with employer match
- Executive development and mentorship opportunities
- Influence in shaping the future of a major Tribal enterprise
- A culture rooted in Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty
#TA8
