Job Type

Little Creek Casino Resort Vision And Mission Expectations

Little Creek Casino Resort Team Members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members. 

Summary

Promotions and Events Manager is responsible for planning and executing property-wide entertainment, including audio/visual strategies, and overseeing all aspects of gaming and non-gaming promotions/specials or VIP events. This includes managing budgets, planning, and executing both on-site and off-site events, all of which drive incremental revenue to the Little Creek Casino Resort property. 

Essential Duties And Responsibilities

• Develops, plans, and executes all entertainment events, promotions, and special events to promote or brand casino gaming and resort activities for Little Creek Casino Resort.
• Manages marketing specialists or representatives to execute promotions and special events.
• Supervises the Events and Promotions Specialist, providing direction, oversight, and performance support to ensure successful execution of all promotional and entertainment activities.
• Collaborate with the Marketing Director and Marketing Operations Manager to establish and build comprehensive marketing, entertainment, and event strategic plans, calendars, and budgets, developing individual project briefs and monthly plans in alignment with overall marketing goals and objectives.
• Coordinates with various internal departments (e.g., Sales, Banquets, Facilities, Warehouse, EVS, F&B, Hotel, Security) and external vendors to ensure seamless logistical planning, optimal event center utilization, proper setup, and sufficient staffing for all entertainment, promotions, and special events.
• Assists in submitting, getting approval of, and verifying all promotional rules, contracts, proposals, purchase requisitions, and any other necessary documents to fulfill the planning and execution of a promotion or special event. 
• Sources, negotiates, and contracts with promoters, entertainers, and vendors for all necessary items, including audio & video, transportation, security, and promotional items. This includes reviewing and finalizing technical riders (hotel, transportation, catering, production, and any other special needs) to fulfill contractual requests, ensure successful delivery, and maximize return on investment to meet overall company financial goals.
• Process all necessary paperwork for timely payments to entertainers, promoters and vendors. 
• Tracks other entertainments throughout the market which could impact ticket sales and revenue, while analyzing industry trends, talent routing, budgeting, and individual show ticket pricing. 
• Manages ticket sales system including but not limited to ticket scaling, holds/blocks, sales update, final report/audit, database e-blast/text message. 
• Coordinates with the Box Office to provide a high level of guest services and effectively promote entertainment events. 
• Manages staffing sufficiently and acts as a contact person to coordinate all entertainment activities from technical/stage crew, security, usher, will call, merchandise sales. 
• Coordinates with the Marketing Database team to prepare and approve pro/post forma invoices, and to facilitate entertainment announcements, pre-sales, and advertising campaigns for promotions and events.
• Coordinates with the Marketing team for the production of prints/digitals/media and broadcast/pre-sales blast/mailers/text messages in conjunction with promotions and events. 
• Coordinate with all internal departments such as F&B, Hotel, Security, and Facilities, as well as external vendors, to prepare all necessary items and schedule sufficient staffing for promotions and events relatively. 
• Remains knowledgeable of industry trends and regional competition, safety enhancements. 
• Serves as Little Creek Casino Resort’s primary point of contact for vendors, guests, and internal team members regarding all entertainment, promotions, and special events.

Additional Duties

• Presents to the Marketing Director and Executive team a strategic plan/calendar with relative information on a quarterly basis. 
• Communicates and updates casino-wide the current/coming promotions and events monthly. 
• Maintains inventory of all promotional items systematically; and cleanliness of promotional stage/area. 
• Responsible for casino-wide decoration for holidays or special days or for promotions and events. 

Essential Behavioral Expectations

• Maintain confidentiality. 
• Accountable to team members and the organization, for example, attends all meetings and training. 
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe. 
• Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations. 
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR). 
• Perform other work-related duties as assigned to support the success of LCCR. 
• Learn and implement LCCR’s “7 Waterways” of best guest practices. 
• Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management. 
• Demonstrate emotional intelligence in explicit behaviors in interpersonal work relationships with all team members, managers and supervisors, and our guests. 
• Uphold LCCR values focusing on engagement, strengths, and emotional intelligence. 

Supervisory Responsibilities

Responsible for the overall direction, coordination and evaluation of Events and Promotions Specialist. Carries out supervisor responsibilities in accordance with the policies and applicable laws. Interviews, hires and trains; plans, assigns and directs work; appraises performance; rewards and corrects employees; addresses complaints and resolves problems.

Qualificatons

Knowledge, Skills and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Language Skills

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. 
• Ability to effectively present information to top management and stakeholder groups through either oral or written presentations. 
• Excellent written and verbal communications skills 
• Superior organizational skills 
• Ability to solve problems with above average attention to detail required. 
• Must possess strong interpersonal communication skills 
• Capable of operating successfully in an informal environment and across organizational boundaries. 

Mathematical Skills

• Ability to work with mathematical concepts such as probability and statistical inference. 
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. 

Reasoning Ability

• Capable of rational problem resolution, collecting data, establishing facts, and to draw valid conclusions. 
• Must maintain a positive attitude, with the ability to handle difficult situations in a positive manner. 
• Must possess strong conceptual and analytical orientation, intellectual curiosity and unstructured problem-solving skills. 

Other

• Emotional intelligence awareness and focus 
• Proficiency with Microsoft Office Word; Excel and PowerPoint. 
• Demonstrate ability to work successfully within a team to support critical and timely decision-making that involves degrees of risk. 
• Strong organization and project management skills a must. 
• Ability to work autonomously and self-directed at a fast pace and in challenging situations. 
• Ability to manage multiple projects simultaneously to meet agreed-upon deadlines. 
• Analytical and project planning skills required 
• Must be able to work in a professional fast-paced, customer service environment, teamwork 
• Experienced in a ticket software program such as Ticketmaster, E-tix, Yapsody. 
• Ability to work nights and weekends 

Education And/Or Experience

• Bachelor’s Degree in Business, Marketing, Entertainment or a related field preferred; additional relevant experience may be substitute for the degree. 
• At least five years of progressively responsible experience in entertainment management within a medium to large-scale business or corporation OR 
• At least five years of experience in a casino promotions and event management within a medium to large scale casino. 

Certificates, Licenses, Registrations

Class III Gaming License issued from the Squaxin Island Gaming Commission 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand 2 to 3 hours consecutively at a time, walk and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.