SUMMARY

IT Specialist provides hands-on support, maintenance, and administration of Casino’s IT Systems, gaming floor infrastructure, and critical business applications.  This role ensures high availability, security, and regulatory compliance of technology that supports gaming operations, hospitality, POS Systems, surveillance interfaces, and back-office services.  The role requires strong technical skills, excellent troubleshooting, and the ability to work flexible hours to support a 24/7 operation. IT Specialist provides technology support services across all Tsay Corp Entities, including federal contracting operations, retail locations, and allied business units.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Maintain, monitor, and troubleshoot server infrastructure (Windows server), virtualization (VMware/Hyper-V), storage and backups.
• Administer Active Directory, DNS, DHCP, user accounts, group polices and authentication systems.
• Support and maintain networking equipment; switches, routers, firewalls, VLANs, and wireless networks; ensure network redundancy and performance.
• Provide on-floor support for gaming systems and slot machine connectivity SAS/Slot accounting, cashier/payout systems, electronic gaming machines and casino management systems,
• Support POS Systems, kiosks, hotel/property management systems and integration with loyalty CRM Systems.  
• Manage CCTV, access control, and time/attendance systems as they relate to IT infrastructure and system integration.
• Implement and maintain security controls: endpoint protection, patch management, vulnerability scanning, log monitoring and incident response.
• Ensure compliance with gaming authority regulations, PCI-DSS (for payment systems, and internal security policies; assist with audits and provide applicable documentation. 
• Manage vendor relationships with gaming equipment vendors, MSPs and other third-party providers, coordinate escalations and onsite vendor technicians.
• Perform routine system updates, firmware upgrades, and hardware maintenance with minimal disruption to operations.
• Support IT Projects such as system migrations, new deployments and integrations.

QUALIFICATIONS  

• Proven experience with Windows Server administration, Active Directory, virtualization (VMware/Hyper-V) and common enterprise services.
• Strong networking knowledge (TCP-IP, VLANs, routing, switching, firewalls)
• Experience with POS Systems
• Ability to work flexible hours, including nights, weekends and holidays.
• You must pass background checks and meet regulatory requirements for working in a gaming environment.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in computer science, Information Technology
• 3+ years of hands-on experience; experience in Casino, Gaming, hospitality, or retail/financial environment. 

PREFERRED CERTIFICATIONS

• CompTIA Network+, Security+, A+
• CompTIA CySA+ (Cybersecurity Analyst)
• Cisco CCNA
• Microsoft or similar Server Certification
• PCI-DSS certification awareness

COMMUNICATION SKILLS

Strong problem-solving skills, attention to detail and good interpersonal/communication skills.

Must have the ability to respond to common inquiries or complaints from customers, managers, and staff members.  

WORKING CONDITIONS

On-site presence required for gaming floor support.

Fast paced environment with shifting priorities; must respond to critical incidents promptly.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee may occasionally be required to lift up to 50 pounds.  

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Flexibility: Candidate could also work out of our Rio Rancho office, but would have to come to the casino a few times per week.

Salary Range: $80,000 - $85,000