Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff, communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service are preferred.
Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.
Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
Protect the Company’s value by keeping information confidential.
Perform assigned tasks under moderate supervision. Follow written and verbal instructions.
Establish and maintain positive relationships with other upper management, supervisory staff, employees, and the general public. Work well alone or within a team.
Present facts and recommendations in oral and written form. Prepare written reports and correspondence as required.
Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level.
Exercise sound judgment and solicit assistance for decisions in a manner consistent with the essential job duties and responsibilities.
See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
Travel locally, regionally, or out-of-state as needed.
Maintain physical condition and stamina appropriate to performance of assigned duties.
Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing or maintaining professional networks.
May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior.
Ensures newly assigned staff members are scheduled for and complete departmental orientation
Responsible for the selection and performance evaluation of all assigned staff. May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority. May recommend employees for recognition or reward.
Provides job specific training to all newly hired employees or those assigned to mentor so they may perform their duties in accordance with acceptable job standards.
Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.
Ensures applicable staff is aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards.
Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment.
Trains new employees on job-specific tasks.
Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs.
Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience.
Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes and/or employee disciplinary actions in accordance with authority and ensures those decisions are in compliance with applicable laws, rules, regulations and established controls.
The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or control for extended periods of time.
Ability to sit, stoop, kneel, crouch, and crawl while performing duties.
Ability to use hands to finger, handle, or feel.
Ability to use arms to reach and lift above shoulders.
Must have normal auditory and good verbal communication.
Ability to lift upwards of 20 pounds.
Ability to drag, push, or pull up to 50 pounds.
Must engage in repetitive motion using wrists, fingers and hands.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.