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Search 2 868 Casino Job Openings

Supervisor - Casino Games

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Temps partiel

Description

  • Ensures proper procedure is used by all dealers under supervision.
  • Verifies all gaming table transactions in supervised area.
  • Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
  • Verifies issuance of credit after completion of all authorization procedures.
  • Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
  • Directly responsible for customer service objectives.
  • Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
  • Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
  • Conveys positive energy and enthusiasm focusing on the guest interaction.
  • Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
  • Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
  • Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
  • Keeps team well informed of property promotions and events.
  • Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
  • Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
  • Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
  • Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
  • Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
  • Other duties as assigned.

Takes personal responsibility for creating an atmosphere of luck.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.

Qualifications

  • Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision.
  • Direct dealing experience with the game(s) contained in assigned pit area.
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    Bally’s Atlantic City

    1900 Pacific Ave

    Atlantic City, NJ 08401

    Casino & Hotel
    Géré par Bally’s Corporation

    Bally’s Atlantic City

    About the company

    Bally’s Atlantic City is an ocean front full-service hotel and casino located on the Atlantic City boardwalk, which features world-class accommodations in over 1,200 rooms and 118 suites. Our newly remodeled iconic Bally’s tower features 750 renovated hotel rooms with a design inspired by the heart and soul of the Atlantic City beach and boardwalk, and the fresh relaxed summertime feel that comes with it. 

    Our 83,569 sq. ft. casino offers more than 1,300 gaming machines, over 80 table games, as well as a poker room and a FanDuel sportsbook. 

    Guests enjoy over 13 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. Our facility also offers over 100,000 sq. ft. of event and convention space.

    Bally’s Corporation

    Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

    The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.

    With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

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