AGE REQUIREMENT: 21 years or older

Position Summary:

Composes, organizes, and edits technical documents under the direction of the Director of Compliance. Assists with administering Isleta Resort & Casino’s BSA/AML program.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

1. Plans, develops, organizes, writes, and edits standard operating procedures, manuals, presentations, and management responses to internal and external audit findings.
2. Creates, adapts, and follows project schedules and deadlines.
3. Develops a thorough understanding of the audience and the documentation required by meeting with colleagues and working with directors/managers to discuss technical problems.
4. Meets with subject matter experts to ensure that specialized topics are appropriately addressed, discussed, and meet requirements.
5. Stays up to date on Indian gaming standards rules and regulations and internal and external audit findings.
6. Assists in implementing proper tax reporting requirements.
7. Collects and generates daily operations data, analyzing/reviewing data for accuracy and compliance with all applicable Tribal, Federal, State, and Isleta Resort and Casino regulations, to include Bank Secrecy Act (Title 31)/ Anti-Money Laundering Act, IRS required tax forms and other programs that may be implemented. 8.
8. Addresses and furnishes guests with requested personal tax information promptly and accurately.
9. Analyzes and selects the most effective and coherent approach to present information and instructions to ensure optimal reader comprehension, then crafts and refines technical content accordingly.
10. Audits departments within Isleta Resort and Casino for the purpose of providing quality assurance.
11. Produces or commissions graphics and illustrations to enhance or supplement technical documentation.
12. Collaborates with translators as necessary to convert writing into a variety of languages.
13. Revises or updates instructions, technical information, and frequently asked questions as necessary.

Knowledge, Skills, and Abilities:

1. Knowledge of Indian gaming standards, rules, and regulations.
2. Excellent verbal and written communication skills.
3. Strong research and report-generating skills.
4. Strong attention to detail skills.
5. Analytical and critical thinking skills.
6. Ability to write explanatory and procedural styles for multiple audiences.
7. Skilled at prioritization and multi-tasking.
8. Excellent working knowledge of Microsoft Office Suite.
9. Knowledge of Bank Secrecy Act/ Anti Money Laundering (BSA/AML) requirements.
10. Ability to take direction and feedback well.
11. Ability to explain concepts clearly.
12. Knowledge of planning and organizational skills.
13. Ability to work under pressure.

Education and Experience:

1. Bachelor’s or Associate’s degree in Business Administration or related field, preferred.
2. Four (4) years’ auditing and/or Compliance experience, required.
3. Three (3) years’ experience working in a technical writing position.
4. Two (2) years casino experience, preferred.

Special Requirements, Licenses, and Certification

1. Must acquire and maintain a Gaming License issued through POIGRA.
2. Pass pre-employment drug test and background investigation.
3. Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
4. Flexible work schedule, willingness to work any days/hours as needed.

Physical Demands and Work Environment:

1. Must be able to lift, move, and place 25 pounds intermittently.
2. Must be able to sit, stand, and/or walk for extended periods of time.

Working Conditions:

Work is generally performed in, both, a casino setting with possible exposure to second-hand smoke and a high noise level, and a high paced office setting. Occasionally may be required to interact with hostile and/or angry guests.  

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.