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Supervisor - Hotel Operations

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Description

  • Responsible for creating a fun and productive work environment.
  • Verifies daily paperwork.
  • Ensures that customer problems/complaints are handled in a timely, effective, courteous manner.
  • Trains new employees and prepares work schedules.
  • Responsible for the motivation, continual training, and empowerment of employees.
  • Ensures that staff behavior and appearance comply with established policy.
  • Processes discrepancy reports, rate variation and credit reports.
  • Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of Casino, Group Sales, and VIP guests based upon time of arrival, special requests, and play-based value.
  • Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
  • Coordinates the ordering and reconciliation of package coupons.
  • Distributes, handles, redeems, and assigns for distribution coupons that are considered in the calculation of gross revenue.
  • Announces evacuations, contacting appropriate executives in emergency and evacuation situations.
  • Partners with Housekeeping, Front Services and Casino Marketing to ensure timely guest check-in and maximum occupancy.
  • Ensures cleanliness, organization, and safe condition of work areas.
  • Maintains knowledge of hotel, community, and special events to accurately provide guests with needed information.
  • Administers superior customer service to all guests.
  • Other duties as assigned.

Completes special assignments as requested.

Qualifications

  • Professional appearance, knowledge of casino/hotel industry preferred.
  • Two years front office or related guest service experience required.
  • Proficiency in Hotel LMS preferred.
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    Bally’s Atlantic City

    1900 Pacific Ave

    Atlantic City, NJ 08401

    Casino & Hotel
    Gestionado Por Bally’s Corporation

    Bally’s Atlantic City

    About the company

    Bally’s Atlantic City is an ocean front full-service hotel and casino located on the Atlantic City boardwalk, which features world-class accommodations in over 1,200 rooms and 118 suites. Our newly remodeled iconic Bally’s tower features 750 renovated hotel rooms with a design inspired by the heart and soul of the Atlantic City beach and boardwalk, and the fresh relaxed summertime feel that comes with it. 

    Our 83,569 sq. ft. casino offers more than 1,300 gaming machines, over 80 table games, as well as a poker room and a FanDuel sportsbook. 

    Guests enjoy over 13 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. Our facility also offers over 100,000 sq. ft. of event and convention space.

    Bally’s Corporation

    Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

    The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.

    With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

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