Description

Summary

A Security Training Officer (STO) will safeguard all employees, Guests, and company property by standing a vigilant guard over their designated area as a regular Security Officer, however they will take on the responsibility of trainers and the additional role of the Shift Supervisor in their absence. STO’s will conduct investigations occurring property-wide, make decisions including 86’d individuals and those that have committed crimes (in the absence of the Supervisor); and will also be responsible to assist new hire trainees. STOs will patrol hotel and casino premises to maintain order, enforce regulations, and ensure observance of applicable laws by performing the following duties but not limited to:

Essential Duties And Responsibilities

Monitor the Early Alert System (EAS) fire alarms. Dispatch Security Officers to assignments as needed.

Enforce company policies and outlined procedures.

Conduct preliminary investigations and take appropriate reports of incidents.

Provide assistance when rendered and exchange information with Guests and employees.

Perform other related duties as assigned by the Security Supervisor and/or Management.

Handle money transactions between the Casino Cage and Table Games in compliance with Nevada Gaming Control Board regulations.

Distribute gaming table cash boxes and handles box pulls for count team.

Provide escorts for slot drop, stand-bys, etc. (as needed or requested).

Patrol lobbies, corridors, and public areas and rest rooms and confer with Management regularly.

Will interview Guests and employees, to detect infringements, investigate disturbances, complaints, thefts, vandalism, and accidents.

Patrol public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.

Warn or eject troublemakers, and caution careless persons.

Notify staff of the presence of persons with questionable reputations or suspicious activity.

Assist management and emergency personnel in emergency situations.

Be responsible for the movement of company assets. (currency, coin, gaming chips etc.)

Take charge of incidents that occur on property when a Security Supervisor is unavailable.

Keep incidents contained and do not allow situations to expand beyond our control, being proactive.

Supervisory Responsibilities

Be responsible for Security Officers on a designated shift, in the absence of the Shift Supervisor.

Directly supervise 6 to 10 Security Officers. Carry out supervisory responsibilities in accordance with Bally’s policies, procedures and applicable laws. Some responsibilities include interviewing, hiring, and training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints. Additional responsibilities may be added due to demands of the business.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Guest Service - Manages difficult or emotional Guests situations; Responds promptly to Guests needs; Solicits Guests feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback from others.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Support organization's goals and values.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing - Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.

Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All

Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. All applicants must be 21 years of age.

Education And/Or Experience

High school diploma or equivalent required. 1-years experience with Bally’s Security Department and/or Security Supervisor recommendation and/or Six months or more of relevant security experience or equivalent.

A Military and/or Law Enforcement background is a plus.

Certificates, Licenses, Registrations

Must possess and be able to maintain the applicable regional Gaming card(s) and/or all required License(s).

Language Skills

Must effectively communicate in English. Must be able to read and write simple lists, interoffice memorandums, and business correspondence. Ability to effectively communicate verbally, present information in one-on-one and small group situations to Guests, clients, business partners of the resort.

Mathematical Skills

Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills

Working knowledge of Microsoft Office products. Must remain flexible and willing to accept change.

Reasoning Ability

Planning, Remembering Details, Using Arithmetic, Reading, Directing Others, Making Decisions, Discriminating Colors, Working Rapidly, Working at Various Tempos, Concentrating Amid Distractions, Remembering Names and Faces, Examining and Observing Details.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with Guest concerns and resort problems, listen, analyze and resolve by finding solutions.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standing, Walking, Reaching, Kneeling, Carrying, Pulling, Hearing, Sitting, Bending/Stooping, Observing, Stretching, Pushing, Turning, Balancing, Smelling.

The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. You may encounter demands not mentioned.

Work Environment

The work environment characteristics described below are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Inside, Dry, Noisy, Heat, Hot, High Places, Hazards, Outside, Wet, Odors, Changing Temperatures, Cold, Dirty, Gloves.

While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The noise level in the work environment is usually loud. You may encounter situations not mentioned.