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Shift Manager - Food and Beverage

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Description

About Bally’s

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

Bally’s Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago’s status as a world-class city.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary

As Food and Beverage Shift Manager, you will Supervise restaurant activities and employees to ensure smooth and efficient service, ensuring staff meets service standards in the 24 hour outlet.

Duties And Responsibilities
  • Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
  • Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
  • Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the New York State Gaming Commission regulations
  • Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
  • Maintains high food, service and health and safety standards
  • Responds to guest and employee needs and resolves complaints and issues
  • Inspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards
  • Controls labor and operating expenses
  • Schedules and directs staff in the performance of work assignments.
  • Maintains high visibility during peak periods
  • Excellent written and communication skills
  • Ensuring all Guests receive superior service
  • Ability to work Flexible hours
  • Perform other duties as assigned
    Qualifications
  • Must be 21 years of age or older
  • Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
  • Must be a high school graduate or equivalent
  • Must have two or more years related experience
  • Must be available to work flexible shifts, weekends, and holidays
    Physical Demands
  • Frequently required to lift up to a maximum of 30 pounds
  • Regularly required to see, hear, talk, bend, twist, stand and walk; use hands to finger, handle, or feel; reach with hands and arms
  • Able to interact with others while maintaining a positive and professional demeanor in a work environment that is frequently faced paced and noisy.
    Work Environment

    The work environment contains bright lights, loud noise, and stressful situations.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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    Bally’s Chicago

    777 W Chicago Ave.

    Chicago, IL 60654

    Casino Resort
    Managed By Bally’s Corporation

    Bally’s Chicago

    Bally's Chicago will be located in the city's River West neighborhood on the bank of the North Branch of the Chicago River, near the intersection of Chicago Avenue and Halsted Street.

    The first phase of the new casino hotel resort is slated to cost $1 billion. It will include 2,700 slot machines, 95 table games, a suite-only hotel, with 100 suites. There will also be an outdoor music venue with space for 1,000 people.

    The subsequent expansion of Bally's Chicago is projected to provide a total of 4,000 gaming seats with a new 400 room hotel, a 3000 seat indoor venue, and a 20,000 sq. ft. exhibition space.

    This link on our Bally's Corporate site provides more information about the specific components of our facility:
    https://www.ballys.com/about/casinos-resorts/default.aspx

    This link provides the details of our commitment to develop a world-class entertainment destination resort, befitting Chicago’s status as a world-class city: New Casino Resort in Chicago | Bally's Corporation (ballys.com)

    The permanent location will include a 3,000 seat theater, an extension of the Chicago Riverwalk, pedestrian bridge, six restaurants, a food hall, and room for 3,400 slots and 173 game tables.

    The corporation has a plan to retrofit the former warehouse at the current Tribune plant in order to serve as a temporary casino while the casino is being built. Bally's Temporary Casino will be located at 600 N. Wabash Ave, Chicago, IL 60611.

    The temporary facility located at 600 N. Wabash Ave, Chicago, IL, will initially provide 33,000 square feet of gaming space accommodating 1000 gaming patrons. There will be two bars & cocktail lounges, a food service bar and a Grab N Go Kiosk.

    Bally's Chicago Careers

    Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.

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