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Cage Cashier

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Performs cash transactions as requested by casino patrons, to include: redemption of gaming chips, tickets, cashing of checks, credit card advances.

Principal Duties & Responsibilities

Verifies and balances drawer funds at beginning and end of shift. Safeguards said funds.

Exchanges gaming chips and slot tickets for guests in exchange for cash.

Assists patrons in requests for assistance, services, and information in a courteous, respectful manner.

Maintains assigned window in a neat, organized, and professional manner.

Processes credit card advances, valid personal/payroll checks, traveler checks for cash.

Assists patron in credit application completion and marker issuance/payment.

Maintains knowledge of property information, including memorabilia.

Enrolls guests into the Players Club.

Maintains accurate player tracking information.

Assists with all casino promotions and special events.

Completes all club transactions including enrollment, redemptions, tracking, card creation, etc.

Assists guest with tickets to events; distribute will call as needed.

Provides superior guest service to all guests.

Issues redemptions to guests cashing in points.

Verifies contents and accepts responsibility of the bank.

Answers questions concerning upcoming entertainment at Hard Rock Live.

Operates ticket reservation system and other in-house computer based systems used in the area.

Reports any system issues to the supervisor.

Promotes outstanding guest relations and treats every guest with courtesy and kindness.

Removes, records, and turns in amount of cash in register at end of shift, with necessary paperwork.

Obtains tickers as requested, computer bills, gives proper change and/or obtains signatures as needed.

Knowledge, Skills, And Abilities Required

High School diploma general education (GED).

Previous casino cage, credit, and/or players club experience preferred.

Previous cash handling experience required.

Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Cage transactions.

Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.

Data entry skills preferred.

Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.

A Mississippi Gaming Commission work permit is required for this position.

Must possess excellent communication, organizational and analytical skills.

Must be very detailed oriented.

Must project a professional and positive image.

Must have a high level of energy

Excellent interpersonal skills.

Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Ability to understand and promulgate written memos, instructions, regulations.

Excellent telephone skills required.


All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

Counterfeit Currency Prevention

Cybersecurity Awareness for the Workplace

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview

Title 31 Large Currency Transaction Reporting for Operations*

Title 31 SAR Incident Reporting Awareness Training*

PCI Credit Card Fraud Prevention

Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking F Extreme Heat R

Sitting R Temperature Changes R

Lifting O Wet R

Carrying O Humid R

Pushing R Noise C

Pulling R Vibration R

Climbing R Hazards O

Balancing R Atmospheric Conditions R

Stooping O Cigarette Smoke C

Kneeling O

Crouching R

Crawling R

Reaching O

Handling O

Grasping F

Feeling R

Talking C

Hearing C

Repetitive Motions C

Eye/Hand/Foot Coordination O

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

__X__ Light work

_____ Medium work

_____ Heavy work

_____ Very heavy work

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Hard Rock Hotel & Casino Biloxi

777 Beach Blvd.

Biloxi, MS 39530

Casino & Hotel
Managed By Bally’s Corporation

Hard Rock Hotel & Casino Biloxi

Hard Rock Hotel & Casino Biloxi features a Hard Rock Casino with over 1,200 slot machines and 52 table games. The Hard Rock Hotel features 479 rooms and 5 suites that overlook the Mississippi’s Gulf shore. The facility features the Soundbar Swim-Up Bar, Outdoor Pool, the Body Rock Gym and the Rock Spa, which offers services such as facials, massages, body wraps and a full-service salon.

Food & beverage venues include Tequila’s on the Gulf, the Half Shell Oyster House, Satisfaction Buffet, Sugar Factory American Brasserie, Ruth’s Chris Steakhouse, Pie Five Pizza Co., Dunkin Donuts, Hard Rock Café, and the Macau Kitchen.

Hard Rock also features eleven bars, two dance clubs, a Sportsbook, a retail shop, three live music venues and a VIP Lounge. Hard Rock Live can accommodate over 2,000 guests for headline entertainment in a 9,000-square foot theater.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.