Under general supervision of the Osage Casino GM, with technical direction from the Director of Hospitality, provides direction and leadership in the management, control, and operations of the Hotel. Responsible for the pre-opening and management of the hotel operations, and staff to ensure efficient and profitable operation.
Under general supervision of the Sous Chef, maintains an efficient food operation by preparing, prepping hot and cold food items in accordance with production requirements, recipes and established safety policies and procedures.
This position is responsible for taking orders and serving alcoholic and/or non-alcoholic beverages. Responsible for providing friendly and professional service to every guest encountered.
This position is responsible for protecting all Osage Casino assets and maintaining the integrity of gaming in the Osage Casinos utilizing all Surveillance equipment and floor observations. This employee sole responsibility is to observe and report. The Employee must perform all duties in accordance with the internal policies, procedures, and controls, as well, as applicable laws and gaming regulations.
Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.
Under general supervision of the Beverage Supervisor, maintain the bar area. Provides excellent customer service in a timely manner. Prepare all drink orders, delivers and refills drink orders, and responds to quest questions and requests. Handle all payment transactions accurately.
Under direct supervision of the EVS Supervisor, the EVS Attendant is responsible for cleanliness of all property public areas both inside and outside the casino. Responsibilities include vacuuming, mopping, window washing, restroom cleaning, trash removal, office cleaning, back of house area cleaning, exterior cleaning of electronic games, re-stocking supply shelves, and completes other duties as assigned.