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Cash Operations Team Member
(Finance/Accounting)
The Cash Operations Team Member (Soft Count Attendant) must be knowledgeable in all aspects of the gaming operation and is responsible for adequately and accurately handling currency transactions. Must be competent, dependable, and trustworthy.
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Cage Shift Manager
(Finance/Accounting)
The Cage Shift Manager provides guest service, coordinates and supervises the controls and procedures of the Cage Cashiers, Main Bankers, and Kiosk Team Members. The Cage Supervisor is responsible and accountable for the operation of the Cage Department and has the responsibility of securing company funds and accountability of all monies and routing of paperwork. Must be self-motivated, detail orientated, and able to work successfully without a lot of supervision.
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Call Center Supervisor - Bilingual
(Guest Services)
The Bi-Lingual Teleservices Supervisor oversees and manages the day-to-day operations of the Miami Guest Services center, while ensuring that the Wind Creek Teleservices Agents adhere to all department SOPs, guest standards and compliance regulations. In addition, the chosen individual will ensure that production and quality expectations are met, e.g., talk/wrap time, service level targets, abandon rates, data integrity, email communications, guest satisfaction, and monitoring results. It is critical that the Teleservices Supervisor has strong analytical, communication, and guest service skills in addition to being detail oriented, self-motivated, dependable, and willing to work with minimal supervision.
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Security Officer I
(Security)
The focus of a Security Officer I is to approach and check identification of any person seeking to enter a Wind Creek Hospitality facility who appears to be under the age of 30 years. The Security Officer I walks the gaming floor and other areas on property. May transport guests in company vehicles. The Security Officer I is responsible for the security and safety of guests, team members and visitors. The Security Officer I is also responsible for the security and safeguarding of the casino’s property and assets. When posted at doors, acts as “first point of contact” with guests, greeting them as they enter the casino. This position involves a high level of guest contact and customer service.
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EVS Attendant I
(Housekeeping)
EVS Attendant I is responsible for the upkeep and cleaning of the gaming complex to include machines, bathrooms and offices located at the casino. EVS personnel will produce the highest quality of cleanliness in all areas following established procedures.
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Facilities Maintenance Technician
(Engineering/Maintenance)
The Maintenance Technician I performs routine and extensive preventative maintenance and repair procedures on buildings, mechanical equipment and utility systems. This is an entry level position.
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Title 31 Analyst I
(Finance/Accounting)
The Wind Creek Hospitality Title 31 Analyst I reports to the Title 31 & AML Supervisor. The Title 31 Analyst I focuses on ensuring compliance with applicable laws, regulations, procedures, and best practices related to the Bank Secrecy Act (BSA) and anti-money laundering (AML) efforts. He/she is responsible for auditing transactional records prior to the information being reported, making required reports, and communicating exceptions and concerns to department management. He/she is also responsible for identifying, investigating, and reporting potential suspicious activity in accordance with the casino’s AML Program.
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Poker Dealer
(Table Games)
The primary responsibility of the Poker Dealer is to proficiently, courteously, and accurately deal the game of Poker to customers. Dealers must provide a positive unmatched guest experience through the delivery of superior guest service while maintaining a sound understanding of game play, rules, internal controls and gaming standards. They will encourage repeat business, while maintaining game integrity. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.
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